Technology
I am furious with technology. I love it when it works, but hate it when it does not. In the past week, my laptop has stopped working and my mp3 player broke. I, of course, blame both of these problems on the devices themself and in no part to myself. I might take responsibility for the mp3 player, as it looks like it may have been dropped.
However, my laptop is a different issue. I have serious issues with Gateway. My laptop is about a year old and it is already experiencing problems shutting down randomly and not working. Gateway customer service is horrible and is not making me feel valued as a customer. If I cannot resolve the issues with my laptop then I am considering to switching to a computer company with more reliable customer service. Perhaps Dell will be a better solution. Does anyone know how their customer service compares with Gateway?
Comments
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Posted on: December 12, 2006 08:36 PM
I can't give you advice on customer service between computer companies, but I can say that I feel for you. Technology always seems to find a way to let me down. Something to think about on this topic, though, how this will affect us in management careers. Just about every company these days relies on technology to orgnize all of their things. Imagine what would happen if their computer system decided to just shut down. In fact, at the restaurant I work at, this happened to us one time over the summer. The result? For 2 hours we couldn't accept credit cards, get access to the checks that we had recorded on the computer, or record any more checks on the computer (of course nobody brought any paper to write checks down). I sure hope nothing like that happens to me in my business!