August 15, 2017

Cumulative Table of Contents for this Blog (to Date, Revised VI)

Well, it’s time for another one of these, a little later than usual --

Textbooks on Interlibrary Loan -- August 26, 2008
Archives of American Art Holdings -- September 9, 2008
Requesting Renewals in ILLiad -- September 25, 2008
Proper Entry of Data into Article Request Forms -- October 14, 2008
One Item per ILLiad Transaction, Please -- October 29, 2008
Checking Local & OhioLINK Holdings First -- November 19, 2008
Blocked ILLiad Accounts -- December 3, 2008
ILLiad Loans vs. OhioLINK Loans & Local Checkouts -- December 18, 2008

Abbreviated Titles -- January 23, 2009
'Notes' and 'Source of Citation' Fields in ILLiad Request Forms -- February 13, 2009
Authorized Users -- March 4, 2009
'Library-Use-Only' Materials Borrowed through ILLiad -- March 25, 2009
Other' Request Form (Miscellaneous Loans) -- April 16, 2009
Retrieving Electronic Delivery Articles -- May 5, 2009
Viewing E-Mail Notifications from ILLiad -- June 3, 2009
Tracking in Your ILLiad Requests & Explanation of Statuses -- July 7, 2009
Which ILLiad Site or ILL Service Point to Use? -- August 7, 2009
Variation in Electronic Delivery Quality -- September 8, 2009
Theses & Dissertations -- Availability through Interlibrary Loan -- October 6, 2009
Cancelling ILLiad Requests Already Submitted -- November 4, 2009
Alternative Request Forms & Resources -- December 8, 2009

Foreign Language Titles in Interlibrary Loan Requests -- January 22, 2010
Copyright Issues & ILL -- February 24, 2010
Converted ILL Requests -- March 24, 2010
ILLiad System Alerts -- April 27, 2010
Requesting Specific Editions & New Books on ILL -- May 19, 2010
Keeping Your ILLiad User Information Up-to-Date -- June 28, 2010
Requesting Books vs. Book Chapters -- July 28, 2010
Cumulative Table of Contents for this Blog (to Date) -- August 27, 2010
Requesting '[Epub ahead of print]' Articles on ILL -- September 24, 2010
Multiple-Part Loans Borrowed through ILL -- October 27, 2010
Blocked from Using ILLiad - Revisited -- November 17, 2010
OCLC WorldCat and ILLiad Requests -- December 15, 2010

E-Books through Interlibrary Loan? -- January 26, 2011
Your ILLiad Password -- February 22, 2011
Requesting Entire Series through ILL -- March 25, 2011
Duplicate Requests in ILLiad -- April 21, 2011
Paperwork with Loaned ILL Books -- May 25, 2011
ILLiad Menu in Your Login Session -- June 23, 2011
Case Account Number and ILLiad New User Registration -- July 25, 2011
Courtesy Electronic Delivery Materials for Faculty ILLiad Users at KSL -- August 24, 2011
Cumulative Table of Contents for this Blog (to Date, Revised) -- September 20, 2011
One Item per ILLiad Transaction, Please - Revisited -- October 25, 2011
ILL Do's and Don't's - 1st Installment -- November 23, 2011
OCLC Non-Supplier Locations -- December, 27, 2011

ILL Do's and Don't's - 2nd Installment -- January 25, 2012
Quick List of ILL Pointers -- February 23, 2012
Reminders about Electronic Deliveries -- March 23, 2012
Some Tips on Properly Filling out ILL Request Forms -- April 23, 2012
Some Brief Comments about ILL Turnaround Times -- May 23, 2012
Logging in with Your ILLiad UserName & Password -- June 19, 2012
ILLiad Login Problems? -- It May be Your Browser -- July 24, 2012
Tips for Distance Ed Graduates (DM Program, Document Delivery & ILL) -- August 28, 2012
5 Quick Tips for ILL -- September 21, 2012
2 Tips Regarding Article Requests -- October 25, 2012
Browsers and Viewing PDF's in ILLiad -- November 20, 2012
ILLiad Login vs. Single Sign-On -- December 20, 2012

ILLiad Requests and Non-Roman Alphabetical Characters -- January 28, 2013
Loan Notifications from ILLiad: Overdues, Renewals, Recalls, etc. -- February 19, 2013
Reminder About Library-Use-Only Loans -- March 6, 2013
Faculty Campus Delivery & ILLiad Loans -- April 17, 2013
Cumulative Table of Contents for this Blog (to Date, Revised II) -- May 22, 2013
Coming Soon -- Another Overdue Notice ... and a Few Comments on Loans -- June 18, 2013
Planning Your Use of ILLiad Loaned Materials -- July 24, 2013
Some Comments on Electronic Delivery -- August 27, 2013
ILL and the New KSL Service Center Configuration -- September 20, 2013
A Few General ILL Comments Worth Repeating -- October 24, 2013
ILLiad Help Pages May Have the Answer -- November 18, 2013
Some Timely End-of-Year Odds and Ends -- December 17, 2013

New Feature--ILL Staff Can Log into ILLiad as Patron, and an Update on Requesting Renewals -- January 23, 2014
Memory Cues for KSL ILL Staff Contacts -- February 20, 2014
A Few Words About Picking up Your ILLiad Loans -- March 19, 2014
ILL Books No Longer Needed? -- April 22, 2014
Cumulative Table of Contents for this Blog (to Date, Revised III) -- May 13, 2014
ILL Books May Become Part of the KSL Collections -- June 23, 2014
Numbers to Remember for Interlibrary Loan Services -- July 11, 2014
Things to Remember About ILLiad and ILL Services -- August 20, 2014
Visiting Scholars and ILL Services -- September 17, 2014
OhioLINK Loans vs. ILLiad Loans at KSL -- October 23, 2014
OCLC Numbers, ISSN's & ISBN's When Submitting ILL Requests -- November 21, 2014
Some Quick End-of-Year Reminders About ILL -- December 5, 2014

Quick Refresher Course on Password Reset -- January 21, 2015
Loans vs. Copies - When Catalogued Monographs Turn Out to be Journal Article or Book Chapter Reprints -- February 13, 2015
ILL Convenient Services at the KSL Service Center -- March 16, 2015
Essential ILLiad vs. OhioLINK -- April 20, 2015
Don't Get Blocked! -- Maintaining Uninterrupted ILLiad Service at KSL -- May 20, 2015
Cumulative Table of Contents for this Blog (to Date, Revised IV) -- June 24, 2015
Using Appropriate Forms When Submitting Requests in ILLiad -- July 30, 2015
Some Quick Tips for the Coming Year + Some ILL Statistics -- August 22, 2015
Kelvin Smith Library is a SHARES Member -- September 25, 2015
We Can Clone -- and So Can You! -- October 14, 2015
Keeping Your ILLiad User Information Current -- A Reprise -- November 18, 2015
Assorted End-of-Year Reminders -- December 10, 2015

OhioLINK Loans & ILLiad Duplicate Requests -- January 19, 2016
ILLiad Request Basics -- A Few Reminders -- February 19, 2016
Non-Roman Alphabetical Characters in ILLiad Requests - Revisited -- March 21, 2016
Please Don't Hammer! -- A Little Patience with ILLiad -- April 18, 2016
Renewals -- Another Look -- May 19, 2015
Cumulative Table of Contents for this Blog (to Date, Revised V) -- June 13, 2016
ILLiad Loans and "My Library Account" -- July 12, 2016
Getting Started with ILLiad -- Some Basics -- August 18, 2016
Some Comments on Making Better Use of this Blog -- September 22, 2016
Citing Article Publication Date -- Original Print vs. Online -- October 27, 2016
Kelvin Smith Library Has Withdrawn from SHARES -- November 8, 2016
A Few Assorted "Near-Year-End" Reminders -- November 28, 2016
Pitfalls of Keeping Long-Overdue ILLiad Books -- December 19, 2016

Journal Titles: Abbreviations & Title Changes -- A Few Examples -- January 12, 2017
Reminder About Case Account Number & ILLiad Account Setup -- February 21, 2017
Timely Comments on Choosing the Correct ILLiad Request Form -- March 22, 2017
Some Comments on Extended Use of ILLiad Loans -- April 20, 2017
Citing OCLC Numbers -- Optimization vs. Obfuscation? -- May 24, 2017
Keeping Department Names Current in Your ILLiad Account -- June 8, 2017
Case Account Number Lookup Link Interruption & ILLiad Registration -- July 18, 2017

Again, thanks for using this index, and hope it proves helpful.

Questions about ILLiad or ILL policies and services? Feel free to contact the Kelvin Smith Library ILL staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

July 18, 2017

Case Account Number Lookup Link Interruption & ILLiad Registration

Those of you who have needed to register in Kelvin Smith Library's ILLiad system may have encountered a serious problem recently, as you would normally require your Case Library Account Number in order to sign up. If you do not already know this number, you have to look it up using your CWRU network ID and password, at the following link: Case Account Number. Try it for yourself! (You may want to return to this page after you do.)

If you have received a disturbing error message, it is because this page has been "out of commission" for some time and may continue as such without a definite point of resolution. ILL staff have taken it upon ourselves to offer a possible workaround to this (hopefully temporary) inconvenience, as it primarily affects access to the ILLiad site and interlibrary loan services. It also impinges upon general library services for users from the Cleveland Institute of Music and the Cleveland Institute of Art, as well as Alumni and Guests--about that, see this link: My Library Account.

Near the top of the "New User Registration" form (which you may reach from the "First Time Users" link on the KSL ILLiad Logon page), there is the same link to the Case Account Number lookup request page. Immediately thereafter you will see the KSL Service Center phone number and e-mail contact information, which we present again here. During our regular library service hours you may call the desk at 216-368-3506. A member of the KSL Access & Delivery team should be able to look up your library record and provide you with your account number over the phone. Please be aware that if no patron record currently exists in our database under your name (as an eligible member of the CWRU community), we will need to take additional steps to have your account established.

Outside of our normal business hours, you may contact us by e-mail at smithcirc@case.edu. When you click on this "mailto" link, you should receive the following result, or something comparable, based on your local workstation e-mail management settings.

email1.jpg

If this does not work for you, simply compose a new message in your e-mail application, then copy and paste the above address into the "To:" line and proceed with a similar text as described below. (Of course, external clients such as Outlook or Thunderbird will skip this step altogether and open directly to a message template.)

If you are using Yahoo or Gmail, you might want to read to the end of this entry before sending a message. Depending on your browser, you may or may not be able to back out and return to this page after the e-mail is sent. Once you click the "Open link" button, the following e-mail message template (or the like) should then appear.

email2.jpg

Complete the first two empty lines in the manner indicated below, with your name and CWRU network ID. Please do not alter the subject line or any other text in the body of the message--the third empty line is for staff reply. Once you have entered these changes, click on the "Send" button.

email3.jpg

A member of the KSL ILL staff or Access & Delivery team should respond to your e-mail by the next business day, providing you with your Case Account Number on the third line. Please note that, although this information is moderately confidential, it is still considered safe to share with you by e-mail. It is intended for library service purposes only, and is not the same as your university employee or student ID number. Your reply should look something like the following (e.g., from "yours truly").

email4.jpg

We hope this will solve the issue as it relates to your ILLiad registration (or with any other library circulation services), until this situation is resolved.

As always, ILL staff may be contacted by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

June 08, 2017

Keeping Department Names Current in Your ILLiad Account

When you register for a new account in ILLiad, you are presented with a list of Departments or Majors from which to select. These may be either academic or administrative departments which are served by the Kelvin Smith Library for ILL services, and in a number of cases their names have changed over the course of time.

The same list is essentially provided to most of our registrants in the "Change User Information" form in the menu of your login session, so that you have the opportunity to keep this piece of information up-to-date. Of course this also applies if you should transfer from one department which we serve to another.

Below is a short list of some of the academic departments that have changed their names, recently or not-so-recently (and which you may choose to update in your profile, if applicable):

* CHEMICAL & BIOMOLECULAR ENGINEERING -- formerly CHEMICAL ENGINEERING
* EARTH, ENVIRONMENTAL & PLANETARY SCIENCES -- formerly GEOLOGICAL SCIENCES
* MATHEMATICS, APPLIED MATHEMATICS AND STATISTICS -- formerly MATHEMATICS (including STATISTICS)
* PSYCHOLOGICAL SCIENCES -- merger of PSYCHOLOGY and COMMUNICATION SCIENCES
* RELIGIOUS STUDIES -- formerly RELIGION
* THEATER and DANCE -- now two separate departments

Why, you might ask, is it important to keep your department name current in your account? Well, the library periodically generates statistical information on interlibrary loan service transactions, to analyze the borrowing patterns of our users. This often takes into account the usages associated specifically with particular campus departments. As a result, this can have an impact on how the library chooses to allocate its resources in accordance with the research needs of our users.

In short, knowing who needs what we don't already have is an essential concern in the resource curation practices of our organization.

I have previously commented more in depth on the value of maintaining the information in your ILLiad account in my blog entry from November 18, 2015. I hope today's commentary has been instructive, as well.

Need assistance with ILLiad and Interlibrary Loan? Please feel free to contact the Kelvin Smith Library ILL staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

May 24, 2017

Citing OCLC Numbers -- Optimization vs. Obfuscation?

While we greatly appreciate the entry of an appropriate OCLC Accession Number into the "OCLC Number" field in your ILLiad request form, it is only truly helpful when it actually assists ILL staff in narrowing down our search for useable potential supplier holdings. Below is an illustrative example from real life (in this case, an actual "Book" loan request)...

Title: Itinéraires du Psautier huguenot à la Renaissance.
Author: Weeda, Robert.
Imprint: Turnhout: Brepols, 2009.
ISBN: 978-2-503-53071-0.

A search in OCLC WorldCat by either title string or ISBN produces 6 OCLC bibliographic records, as follow...

* #424137378, with 32 holding libraries, 12 suppliers in US, 4 international suppliers
* #494478032, with 31 holding libraries, no US locations, no suppliers
* #698882233, with 6 holding libraries, no US locations, no suppliers
* #891219649, with 2 holding libraries, no US locations, no suppliers
* #901761666, with 2 holding libraries, no US locations, no suppliers
* #876669379, with 1 holding library, no US locations, no suppliers

Now which one of these do you think is the best to cite when submitting your ILL request? We suggest you gravitate towards using those that include US locations first, then Canadian, United Kingdom and Australian locations. Please avoid those listing continental European and other international locations, if at all possible and only as a last resort.

So the answer should be OCLC #424137378--right? This is because potential lenders tend to be more likely located in the US, then in Canada and the UK, and then less so in the remaining geographical areas respectively. While we do not expect you to be able to ascertain which listed locations are potential ILL suppliers (as this aspect is not visible in the results of a public OCLC WorldCat search), the preceding rule of thumb is fairly serviceable.

Also, remember to enter only one OCLC number into the "OCLC Number" field, and any additional suggested alternatives into the "Notes" field of your request form. Finally, be sure that what you are referring to as an "OCLC Number" is actually that, and not an ISBN, ISSN, LC Call Number, DOI number, or the like. These should only be entered into their respective fields, or otherwise into the "Notes" field.

Please note that I have previously elaborated on aspects of this topic in further detail in my entry from November 21, 2014, if you're interested.

And just an FYI...

"Optimization", noun--definition: "the action of making the best or most effective use of a situation or resource"--but you already knew this.

"Obfuscation", noun--definition: "the action of making something obscure, unclear, or unintelligible"--in case you didn't know.

As always, hope this has been helpful. Have a good Summer!

For assistance with ILLiad and Interlibrary Loan, please contact the Kelvin Smith Library ILL staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

April 20, 2017

Some Comments on Extended Use of ILLiad Loans

An issue has recently come up regarding the continued use of a current interlibrary loan book, and what possible options are available in such a case. Here are my brief comments on this topic...

* It is not under any circumstances possible to transfer the loan of an ILLiad book from one user to another. (This is also the case with OhioLINK loans.)

* As for renewing an ILLiad loan, only one instance is permitted online through your account, and only if it has already been marked as eligible -- i.e., label does not have "NO RENEWALS" printed on it.

* Any possible additional requests are as a courtesy, and must by made by contacting ILL staff. Please keep in mind there are no guarantees of further extensions granted by the lender.

* The best option is simply to return the item and submit a new request for same title. It is recommended that you do so well before current loan becomes due, to avoid or minimize interrupted use.

For more help on this and related topics, please see previous entries from December 19, 2016, May 19, 2016 and July 24, 2013. We recommend you also view our ILLiad Customer Help page section regarding Renewals.

As always, hope this has been helpful.

Need assistance with ILLiad and Interlibrary Loan? Please contact the Kelvin Smith Library ILL staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

March 22, 2017

Timely Comments on Choosing the Correct ILLiad Request Form

This is a topic I've explored thoroughly in past entries. Once again -- and in response to various recent occurrences -- I am briefly covering some of the more common "misapplications" encountered in the selection of ILLiad forms...

* Thesis or Dissertation? -- use the "Thesis" request form, not the "Book" form; granting institution (in "College or University") and year done also greatly appreciated.

* Music Score? -- use the "Book" request form; you to not need to use the "Other" form, and certainly NOT the "Journal Article" form.

* Journal Volume? -- use the "Other" request form; do NOT use the "Journal Article" form as if you were requesting a reproduction of the entire piece.

* Microfilm or Audio-Visual Media? -- use the "Other" request form -- do NOT use the "Journal Article" or "Book" forms.

* "Other" Request Form -- to be used only for special "returnable" loans (see above), NOT for any type of reproduction.

* "Journal Article" Request Form -- just that, "journal articles" only, and please fully cite as well as possible (journal title, volume, issue, year, pages). NOTE: Book chapters and conference papers have their own specialized request forms.

* "Monographs" that actually turn out to be catalogued reprints of journal articles, book chapters or conference papers -- please use the "Journal Article", "Book Chapter" or "Conference Paper" request form (based on the original citation), rather than the "Book" form or any other loan-type request form. (This may require a little extra research on your part, but it will save us all time and effort in the long run.)

* "OpenURL Requests" from an OCLC WorldCat record (i.e., via the "Request through Interlibrary Loan" link) -- will only refer you to the KSL ILLiad site, and may not select and populate the correct form when you log in.

"Never mind the why and wherefore" -- I'm just trying to keep this short and sweet (for a change). As always, hope this was helpful.

Questions for ILL staff at Kelvin Smith Library? We're available by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

February 21, 2017

Reminder About Case Account Number & ILLiad Account Setup

This is an issue that keeps cropping up every now and then, so I will clarify it once again...

Whenever you register as a new user in the KSL ILLiad site (or in the ILLiad site of any of the other three campus library systems), you are directed to the 'First Time Users' link on the main logon page, which further links to the registration form. While entering your profile information, you are asked to enter your 'Case Account Number' as an integral piece of data allowing the library to verify your current eligibility for ILL services. Originally, it was your Social Security Number that was required at this point, but for legal reasons this usage has no longer been permitted. Members of the CWRU community are now assigned a unique identification number in its place for various administrative purposes.

You will notice at this point that KSL's ILLiad registration form conveniently provides a link to the Case Account Number Lookup page. All you need do here is enter your CWRU network ID and password, and Voilà! -- there it is in real time. Just copy and paste it into the corresponding data field, and continue entering the rest of your user information to complete your registration. Once you have created your account, you will never again need to re-enter this number into your profile.

Just a note to Faculty, Staff and Student Employees -- this is NOT to be confused with your Case Employee Number. This is the most common misconception when signing up in ILLiad. Both numbers are similar in appearance, but have entirely separate functions.

Hope this has been helpful.

For assistance with ILLiad and Interlibrary Loan concerns, please contact the Kelvin Smith Library ILL staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.