December 12, 2017

KSL Holiday Closure & ILL Services

As you may have already heard, the university (and subsequently the Kelvin Smith Library) with be closed for business from Saturday, December 23, 2017 through Monday, January 1, 2018. So, you may ask, how will this affect interlibrary loan services and your use of the KSL ILLiad system during this period? Well, until we resume regular library services on January 2, 2018, here's what you can expect under the circumstances--

There will be...

* No processing of newly submitted loan or copy requests.
* No processing of renewal requests.
* No processing of electronic deliveries requiring staff mediation; those supplied by trusted senders will still be sent through automatically.
* No staff re-submission of requests for electronic deliveries where incorrect or incomplete articles have been unintentionally supplied by trusted senders.
* No manual courtesy e-mail notifications (e.g., pick-up reminders and blocked account notices); automated e-mails (overdues, electronic deliveries) will still be sent out.
* No receipt processing of pending ILL book loans and no sending of loan pickup notifications.
* No real-time check in of returned ILL books left in the outdoor book-drop, and no suspension of automated overdue e-mail notifications -- so you may still receive notices, even though you "physically" returned the items.
* No unblocking of accounts having loans two weeks or more past due, until items are checked in after the closure.
* No scanning and electronic delivery of articles from internal collections for special status users.
* No replies from ILL staff to e-mail or phone inquiries.

In summary, nothing can or will take place that requires ILL library staff to be present and on duty at KSL.

We will resume processing accumulated new requests and other transactions in intermediate process statuses, as well as responding to e-mail or voicemail inquiries, beginning January 2, 2018, in the order they were received and as time and available staffing permit.

To make the best of this situation, we recommend that by Friday, December 22, 2018 (well before 5:00 PM) you plan to...

* Pick up any loans still being held at the KSL Service Center, especially if the due date falls withing the library closure period.
* Return any loans with a due date falling within the closure period, especially if they cannot be renewed.

...And even further in advance, please plan to...

* Submit new copy requests at least two days before the closure period, to increase the chances of receiving electronic deliveries in timely fashion; otherwise, new requests may not get processed or filled until after the closure.
* Request renewals (where eligible) for any current loans at least two days before the library closure; if this is still more than five days prior to the original due date, you may need to contact ILL staff by phone or e-mail (before December 22) to have this done manually.
* Submit new loan requests, especially if you have just returned a copy previously borrowed which cannot be renewed but will be needed again in the immediate future.

Also, remember that most of our supplier libraries are also on break, and may not be processing ILL requests or shipping out items during this heavy volume period for the postal system and commercial couriers. This is especially relevant with regard to borrowing theses and dissertations from other academic libraries. They, likewise, are often non-suppliers while the affiliated granting institutions are closed between sessions, and are usually the sole holdings for a particular thesis or dissertation title.

If you have forgotten your ILLiad password, please use the "Forgot Password?" feature on the main logon page. ILL staff will not be available to change your password manually during the closure period.

Our best advice -- simply enjoy your time off, and wait until the new year to start using ILLiad services once again. As always, we hope this is helpful.

Here's wishing you all a safe and pleasant holiday break, and a productive return for the coming Spring 2018 Semester.

Got questions about interlibrary loan? Contact Kelvin Smith Library ILL staff at 216-368-3463 or 216-368-3517, or e-mail us at smithill@case.edu.

November 13, 2017

KSL Depository Scan Requests in ILLiad

As you may have recently noticed that the CWRU Library Catalog now lists many serial and monograph holdings located off-campus, you might have asked yourself the question, "How do I request a scan of materials at the off-site storage facility with the location 'KSL Depository', since there is no form on the library's website specifically for this purpose?" The answer is, "You can now use your KSL ILLiad account."

if you already have a valid KSL ILLiad account, you should fall into one of the categories listed here:

* Faculty, Staff (including confirmed affiliate visiting scholars), Student (graduate or undergraduate) at the following:
College of Arts and Sciences
Case School of Engineering
Weatherhead School of Management
* Student only (graduate or undergraduate) at:
Bolton School of Nursing
* Staff at:
University central administrative departments
* Registered Alumni Library Users at KSL
For more details, see: Alumni Services @ KSL

If you belong to one these groups, but have never registered, please set up your account in the KSL ILLiad site. Click on "First Time Users", read the terms & conditions, and then click on the "First Time Users Click Here" button to proceed with your registration. Please take note of all instructions provided regarding "required" fields, proper selection of Status and Department, and password recommendations.

Once you are logged in at the KSL ILLiad site, select one of the following forms (which also serve as depository scan requests):

* Journal Article
* Book Chapter
* Conference paper

At this point, it is assumed that you have already checked our Online Catalog to verify that the location of the material is actually "KSL Depository". At the top of these three forms, you will be asked: Is this a "KSL Depository" scan request? If this is the case, select "Yes" before proceeding further. Otherwise, please select "No" or leave the option blank. You may continue filling out the form (including at least all the "required" fields) and then click on "Submit Request". Your transaction will be routed for depository scan processing, and will usually be followed up within 24 hours. You will receive a notification as to how to retrieve your electronic delivery, or if there were any problems with filling your request.

On the other hand...

* If you are currently a member of the CWRU community (in good standing), but are not included in the list above and have never signed up for an ILLiad account, or...
* If you are currently already registered to use the ILLiad systems of the Cleveland Health Sciences Library, the MSASS Harris Library or the Green Law Library, or...
* If you are affiliated with CWRU through the Cleveland Institute of Music, the Cleveland Institute of Art or the Cleveland Clinic Lerner College of Medicine, or are a resident at University Hospitals of Cleveland...

You may sign up for a guest-level account in the Kelvin Smith Library ILLiad system, exclusively for the purpose or requesting scans of materials appearing in our Online Catalog with the location "KSL Depository". Proceed as follows...

* Go to the KSL ILLiad website, click on "First Time Users", and read the terms & conditions.
* Then go to the registration page, by clicking on the "First Time Users Click Here" button and complete the form by filling in the required fields -- see the next 10 lines:
First name, last name
Your Case Account Number, which you can look up at this link with your Case Network ID and password -- if you have any problem with this, please contact KSL staff at 216-368-3506 or at smithcirc@case.edu.
Your e-mail address -- one you check on a regular basis
Your phone or cell number
Your local mailing address information (number & street, city, state, zip)
Your status to select will be "Depository Request".
Your department to select will be "KSL DEPOSITORY REQUEST".
Please do NOT select any "status" or "department" options other than those indicated immediately above, or your submitted requests will not be properly handled.
Your username -- anything you like, but preferably your CASE Network ID (abc123)
Your password (twice) -- make sure it is a secure one. For help with this, see the [U]Tech page for recommendations.
* Click the "Submit Information" button.
* You will now be able to submit your requests.

Once you are logged into the KSL ILLiad system, you may select one of the following forms:

* Journal Article
* Book Chapter
* Conference paper

As previously noted, it is assumed that you have already checked our Online Catalog to verify that the location of the material is actually "KSL Depository" Since your account is expressly for the purpose of requesting only from this collection, you only need to fill out the form (including at least all the "required" fields) and then click on "Submit Request". Your transaction will be routed for depository scan processing, and will usually be followed up within 24 hours. You will receive a notification as to how to retrieve your electronic delivery, or if there were any problems with filling your request.

To All Kelvin Smith Library Users:

Please keep in mind that in order to request the physical retrieval of an entire item from the KSL Depository, you still need to use the original KSL Depository Loan Retrieval request form. NEVER use your ILLiad account in an attempt to request the complete reproduction of an entire journal volume or issue, or of an entire book, monograph, music score, thesis or conference proceedings.

Once your requested item has been transferred to the KSL Service Center and placed on hold, you should receive and e-mail notification informing you to come in and check it out (or use it on-site if designated as "Library Use Only").

Got more questions about the KSL Depository Scan request process? Contact our Interlibrary Loan staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu, for further assistance.

October 26, 2017

First-Year Student Brief ILL Primer

The two most typical scenarios for First-Year students, as to when interlibrary loan services are indicated:

For requesting BOOKS...

* Is there a print copy (preferably circulating) at KSL? Check the Case Catalog.
* If not, is there a print copy (preferably circulating) at any KSL branches (Music, Astronomy, Storage/Depository)? Check the Case Catalog.
* If not, is there a print copy (preferably circulating) at any other CWRU library locations (Cleveland Health Sciences, Law, MSASS)? Check the Case Catalog.
* If not, is there an electronic copy in our e-book collections? Check the Case Catalog or the E-Books page.
* If not, is there a circulating copy available in OhioLINK? Link there from the Case Catalog, or search directly in the OhioLINK Catalog.
* If not, request a copy through ILLiad. Use the "Book" request form, in most cases.
* Complete the form by filling in the required fields & clicking on the "Submit Request" button.
New ILLiad users -- see below for basic instructions on registering your ILL account.
* Pick up item at KSL -- you will be sent an e-mail notification, when ready.

For requesting ARTICLES...

* Is the journal or book available in print at KSL? Check the Case Catalog.
* If not, is it available in print at any KSL branches (Music, Astronomy, Storage/Depository)? Check the Case Catalog.
* If not, is it available in print at any other CWRU library locations (Cleveland Health Sciences, Law, MSASS)? Check the Case Catalog.
* If not, is it available in our electronic journal or e-book collections? Check the Case Catalog, the E-Journals page or the E-Books page.
* If not, request a scan through ILLiad. Use the "Journal Article" form or the "Book Chapter" request form, in most cases.
There is no need to verify availability in OhioLINK, as KSL ILL staff will include this step as part of the holdings location search process.
* Complete the form by filling in the required fields & clicking on the "Submit Request" button.
New ILLiad users -- see below for basic instructions on registering your ILL account.
* Log into yout ILLiad account to download file -- you will be sent an e-mail notification, when ready.

ILLiad sign-up for KSL users...

* Go to the KSL ILLiad website, click on "First Time Users", and read the terms & conditions.
* Then go to the registration page, by clicking on the "First Time Users Click Here" button and complete the form by filling in the required fields -- see the next 10 lines:
First name, last name
Your Case Account Number, which you can look up at this link with your Case Network ID and password
Your e-mail address -- one you check on a regular basis
Your phone or cell number
Your local mailing address information (number & street, city, state, zip)
Your status -- select "Undergraduate", of course.
Your department or major -- select an academic department (e.g., Anthropology, Biology, Civil Engineering), or "UNDECLARED" (if applicable).
Please do NOT select an administrative department (e.g., Accounts Payable, Benefits Administration) or a general college (e.g., Arts & Sciences, Engineering, WSOM).
Your username -- anything you like, but preferably your CASE Network ID (abc123)
Your password (twice) -- make sure it is a secure one. For help with this, see the [U]Tech page for recommendations.
* Click the "Submit Information" button.
* You're good to go!

Questions about interlibrary loan? Call Kelvin Smith Library ILL staff at 216-368-3463 or 216-368-3517, or e-mail us at smithill@case.edu.

September 26, 2017

Open Access Article Availability -- An Alternative to ILL?

It is no secret that open access has become an important resource for scholarly research in recent years, as an alternative to costly print and electronic journal subscriptions, and service and processing fees incurred (by you or by your agent library staff) through copyright and resource sharing operations. It is a controversial subject in the world of academic research, and a concern for the librarians who work to support the needs of researchers. Insofar as it is related to interlibrary loan services (the need for or lack thereof), I would like to offer some experiential advice from the perspective of library resource sharing.

First of all, you want to be sure your access is completely free of charge and legal, so I will not be guiding you to sites or services that cross this line (or even mention them by name). And secondly, your search efforts may result in uncovering different versions of the same cited article, primarily...

* Preprint -- the original draft submitted by the author(s) to the intended journal publisher before peer-review
* Postprint -- the accepted draft after peer-review
* Publisher Version -- the final version as published in either print or electronically

The last of these is probably the one you will find most valid and useful for your research, but I would leave that up to you to decide.

You will want to begin your pursuit with the aid of Google Scholar. You can use this search engine in any browser, but it works best with Google Chrome. Optionally, you may wish to install the Google Scholar Button extension if you are using Google Chrome, for easier access. The "head with mortar board" icon appears in the upper right corner, if you have done so successfully. Simply click on the icon, then copy and paste your citation into the search window and then click on the search ("magnifying glass") icon. The results list will appear in the upper right corner window, and you may click on the principle link (or additional citation links, as well as any possible "all version" links), which will transfer to your main browser page.

You can frequently locate access to articles free of charge just by searching Google Scholar, with no further assistance. However, you should be careful to observe whether or not the articles appearing in your search results are actually the ones you want, and not any with similar titles (e.g., beginning with the same string of words but not an exact match) or by different authors. The first entry appearing in your list of results is usually for the article you want, and any further below that are progressively less likely to be so.

Also, if the institution from which you are working has already purchased access to the electronic subscription for the journal in your citation, Google Scholar usually will indicate that you can download the PDF without cost from your campus IP address (or VPN connected) workstation. Of course this is not exactly "open access", but it is still an indicator that interlibrary loan service would be an unnecessary step toward obtaining your document. You may also encounter articles accessible through ResearchGate, which is a social networking site where you must first register (free of charge!) in order to gain such access.

Next you will find that your search may also result in pages (i.e., "paywalls") indicating that you can purchase or rent access to the articles for a specific fee. In such a case it is evident that your institution does not already have free access available to you, and that the publication you need is not already "freely open access". To help get around this, you can investigate making use of the following two services discussed below. To an extent, you will then be able to further uncover true open access, in conjunction with your Google Scholar searches.

Open Access Button provides a site that has its own search engine, but if you are using Google Chrome, you may also wish to install the extension to your browser. A "combination lock" icon appears in upper right corner if you have successfully done so. After searching your citations (e.g., with Google Scholar), simply click on this icon (the "button"), and wait for it to verify potential open access. After a period of "spinning", your results should appear in the upper right corner of the page. (Don't migrate away, or it will stop searching.) If the left square of the window indicates "Open Article" (in blue), click on it and it will open either to the document itself or to a page from which you may download the article file. Be aware that sometimes Open Access Button can still report "false positives" -- i.e., it may indicate "open access" articles that still turn out to require an access fee or private login to obtain. Also, if the results do not show any open access, you are given the opportunity to submit a request for the article.

Please also note that you may use the Open Access Button site in browsers other than Google Chrome. Just enter your citation information into the search engine window, and the results will similarly indicate whether or not open access is available. If not, it will also suggest initiating a request for your article.

Unpaywall, on the other hand, is a service that has proven to be fairly reliable by comparison. You can use it only with either Google Chrome or Mozilla Firefox, and you must install the extension for it to work. A "padlock" icon will appear in the upper right corner, if done successfully. You then simply perform your citation search, presumably in conjunction with Google Scholar or the Google Scholar Button extension. When you open any linked pages appearing in your results list, a larger "padlock" icon automatically shows up in the right margin of the browser window, in one of the following colors and thus signifying:

* Gray, locked -- no open access
* Bronze, unlocked -- free read-only access on page, but toll-access to download
* Green, unlocked -- access from a preprint server or in a repository
* Gold, unlocked -- fully open access from a publisher site

Please be aware, however, that either of these resources may not respond to certain types of pages (such as Google Books, for example), or may produce "false alarms" (as previously mentioned). Still, they do potentially offer another significant avenue for obtaining direct real-time access to the articles you need for your research. In any case, remember that interlibrary loan services will still be there when you need them.

As always, hope this discussion has been helpful.

Questions about ILLiad or Interlibrary Loan Services from Kelvin Smith Library? Contact our staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

August 15, 2017

Cumulative Table of Contents for this Blog (to Date, Revised VI)

Well, it’s time for another one of these, a little later than usual --

Textbooks on Interlibrary Loan -- August 26, 2008
Archives of American Art Holdings -- September 9, 2008
Requesting Renewals in ILLiad -- September 25, 2008
Proper Entry of Data into Article Request Forms -- October 14, 2008
One Item per ILLiad Transaction, Please -- October 29, 2008
Checking Local & OhioLINK Holdings First -- November 19, 2008
Blocked ILLiad Accounts -- December 3, 2008
ILLiad Loans vs. OhioLINK Loans & Local Checkouts -- December 18, 2008

Abbreviated Titles -- January 23, 2009
'Notes' and 'Source of Citation' Fields in ILLiad Request Forms -- February 13, 2009
Authorized Users -- March 4, 2009
'Library-Use-Only' Materials Borrowed through ILLiad -- March 25, 2009
Other' Request Form (Miscellaneous Loans) -- April 16, 2009
Retrieving Electronic Delivery Articles -- May 5, 2009
Viewing E-Mail Notifications from ILLiad -- June 3, 2009
Tracking in Your ILLiad Requests & Explanation of Statuses -- July 7, 2009
Which ILLiad Site or ILL Service Point to Use? -- August 7, 2009
Variation in Electronic Delivery Quality -- September 8, 2009
Theses & Dissertations -- Availability through Interlibrary Loan -- October 6, 2009
Cancelling ILLiad Requests Already Submitted -- November 4, 2009
Alternative Request Forms & Resources -- December 8, 2009

Foreign Language Titles in Interlibrary Loan Requests -- January 22, 2010
Copyright Issues & ILL -- February 24, 2010
Converted ILL Requests -- March 24, 2010
ILLiad System Alerts -- April 27, 2010
Requesting Specific Editions & New Books on ILL -- May 19, 2010
Keeping Your ILLiad User Information Up-to-Date -- June 28, 2010
Requesting Books vs. Book Chapters -- July 28, 2010
Cumulative Table of Contents for this Blog (to Date) -- August 27, 2010
Requesting '[Epub ahead of print]' Articles on ILL -- September 24, 2010
Multiple-Part Loans Borrowed through ILL -- October 27, 2010
Blocked from Using ILLiad - Revisited -- November 17, 2010
OCLC WorldCat and ILLiad Requests -- December 15, 2010

E-Books through Interlibrary Loan? -- January 26, 2011
Your ILLiad Password -- February 22, 2011
Requesting Entire Series through ILL -- March 25, 2011
Duplicate Requests in ILLiad -- April 21, 2011
Paperwork with Loaned ILL Books -- May 25, 2011
ILLiad Menu in Your Login Session -- June 23, 2011
Case Account Number and ILLiad New User Registration -- July 25, 2011
Courtesy Electronic Delivery Materials for Faculty ILLiad Users at KSL -- August 24, 2011
Cumulative Table of Contents for this Blog (to Date, Revised) -- September 20, 2011
One Item per ILLiad Transaction, Please - Revisited -- October 25, 2011
ILL Do's and Don't's - 1st Installment -- November 23, 2011
OCLC Non-Supplier Locations -- December, 27, 2011

ILL Do's and Don't's - 2nd Installment -- January 25, 2012
Quick List of ILL Pointers -- February 23, 2012
Reminders about Electronic Deliveries -- March 23, 2012
Some Tips on Properly Filling out ILL Request Forms -- April 23, 2012
Some Brief Comments about ILL Turnaround Times -- May 23, 2012
Logging in with Your ILLiad UserName & Password -- June 19, 2012
ILLiad Login Problems? -- It May be Your Browser -- July 24, 2012
Tips for Distance Ed Graduates (DM Program, Document Delivery & ILL) -- August 28, 2012
5 Quick Tips for ILL -- September 21, 2012
2 Tips Regarding Article Requests -- October 25, 2012
Browsers and Viewing PDF's in ILLiad -- November 20, 2012
ILLiad Login vs. Single Sign-On -- December 20, 2012

ILLiad Requests and Non-Roman Alphabetical Characters -- January 28, 2013
Loan Notifications from ILLiad: Overdues, Renewals, Recalls, etc. -- February 19, 2013
Reminder About Library-Use-Only Loans -- March 6, 2013
Faculty Campus Delivery & ILLiad Loans -- April 17, 2013
Cumulative Table of Contents for this Blog (to Date, Revised II) -- May 22, 2013
Coming Soon -- Another Overdue Notice ... and a Few Comments on Loans -- June 18, 2013
Planning Your Use of ILLiad Loaned Materials -- July 24, 2013
Some Comments on Electronic Delivery -- August 27, 2013
ILL and the New KSL Service Center Configuration -- September 20, 2013
A Few General ILL Comments Worth Repeating -- October 24, 2013
ILLiad Help Pages May Have the Answer -- November 18, 2013
Some Timely End-of-Year Odds and Ends -- December 17, 2013

New Feature--ILL Staff Can Log into ILLiad as Patron, and an Update on Requesting Renewals -- January 23, 2014
Memory Cues for KSL ILL Staff Contacts -- February 20, 2014
A Few Words About Picking up Your ILLiad Loans -- March 19, 2014
ILL Books No Longer Needed? -- April 22, 2014
Cumulative Table of Contents for this Blog (to Date, Revised III) -- May 13, 2014
ILL Books May Become Part of the KSL Collections -- June 23, 2014
Numbers to Remember for Interlibrary Loan Services -- July 11, 2014
Things to Remember About ILLiad and ILL Services -- August 20, 2014
Visiting Scholars and ILL Services -- September 17, 2014
OhioLINK Loans vs. ILLiad Loans at KSL -- October 23, 2014
OCLC Numbers, ISSN's & ISBN's When Submitting ILL Requests -- November 21, 2014
Some Quick End-of-Year Reminders About ILL -- December 5, 2014

Quick Refresher Course on Password Reset -- January 21, 2015
Loans vs. Copies - When Catalogued Monographs Turn Out to be Journal Article or Book Chapter Reprints -- February 13, 2015
ILL Convenient Services at the KSL Service Center -- March 16, 2015
Essential ILLiad vs. OhioLINK -- April 20, 2015
Don't Get Blocked! -- Maintaining Uninterrupted ILLiad Service at KSL -- May 20, 2015
Cumulative Table of Contents for this Blog (to Date, Revised IV) -- June 24, 2015
Using Appropriate Forms When Submitting Requests in ILLiad -- July 30, 2015
Some Quick Tips for the Coming Year + Some ILL Statistics -- August 22, 2015
Kelvin Smith Library is a SHARES Member -- September 25, 2015
We Can Clone -- and So Can You! -- October 14, 2015
Keeping Your ILLiad User Information Current -- A Reprise -- November 18, 2015
Assorted End-of-Year Reminders -- December 10, 2015

OhioLINK Loans & ILLiad Duplicate Requests -- January 19, 2016
ILLiad Request Basics -- A Few Reminders -- February 19, 2016
Non-Roman Alphabetical Characters in ILLiad Requests - Revisited -- March 21, 2016
Please Don't Hammer! -- A Little Patience with ILLiad -- April 18, 2016
Renewals -- Another Look -- May 19, 2015
Cumulative Table of Contents for this Blog (to Date, Revised V) -- June 13, 2016
ILLiad Loans and "My Library Account" -- July 12, 2016
Getting Started with ILLiad -- Some Basics -- August 18, 2016
Some Comments on Making Better Use of this Blog -- September 22, 2016
Citing Article Publication Date -- Original Print vs. Online -- October 27, 2016
Kelvin Smith Library Has Withdrawn from SHARES -- November 8, 2016
A Few Assorted "Near-Year-End" Reminders -- November 28, 2016
Pitfalls of Keeping Long-Overdue ILLiad Books -- December 19, 2016

Journal Titles: Abbreviations & Title Changes -- A Few Examples -- January 12, 2017
Reminder About Case Account Number & ILLiad Account Setup -- February 21, 2017
Timely Comments on Choosing the Correct ILLiad Request Form -- March 22, 2017
Some Comments on Extended Use of ILLiad Loans -- April 20, 2017
Citing OCLC Numbers -- Optimization vs. Obfuscation? -- May 24, 2017
Keeping Department Names Current in Your ILLiad Account -- June 8, 2017
Case Account Number Lookup Link Interruption & ILLiad Registration -- July 18, 2017

Again, thanks for using this index, and hope it proves helpful.

Questions about ILLiad or ILL policies and services? Feel free to contact the Kelvin Smith Library ILL staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

July 18, 2017

Case Account Number Lookup Link Interruption & ILLiad Registration

Those of you who have needed to register in Kelvin Smith Library's ILLiad system may have encountered a serious problem recently, as you would normally require your Case Library Account Number in order to sign up. If you do not already know this number, you have to look it up using your CWRU network ID and password, at the following link: Case Account Number. Try it for yourself! (You may want to return to this page after you do.)

If you have received a disturbing error message, it is because this page has been "out of commission" for some time and may continue as such without a definite point of resolution. ILL staff have taken it upon ourselves to offer a possible workaround to this (hopefully temporary) inconvenience, as it primarily affects access to the ILLiad site and interlibrary loan services. It also impinges upon general library services for users from the Cleveland Institute of Music and the Cleveland Institute of Art, as well as Alumni and Guests--about that, see this link: My Library Account.

Near the top of the "New User Registration" form (which you may reach from the "First Time Users" link on the KSL ILLiad Logon page), there is the same link to the Case Account Number lookup request page. Immediately thereafter you will see the KSL Service Center phone number and e-mail contact information, which we present again here. During our regular library service hours you may call the desk at 216-368-3506. A member of the KSL Access & Delivery team should be able to look up your library record and provide you with your account number over the phone. Please be aware that if no patron record currently exists in our database under your name (as an eligible member of the CWRU community), we will need to take additional steps to have your account established.

Outside of our normal business hours, you may contact us by e-mail at smithcirc@case.edu. When you click on this "mailto" link, you should receive the following result, or something comparable, based on your local workstation e-mail management settings.

email1.jpg

If this does not work for you, simply compose a new message in your e-mail application, then copy and paste the above address into the "To:" line and proceed with a similar text as described below. (Of course, external clients such as Outlook or Thunderbird will skip this step altogether and open directly to a message template.)

If you are using Yahoo or Gmail, you might want to read to the end of this entry before sending a message. Depending on your browser, you may or may not be able to back out and return to this page after the e-mail is sent. Once you click the "Open link" button, the following e-mail message template (or the like) should then appear.

email2.jpg

Complete the first two empty lines in the manner indicated below, with your name and CWRU network ID. Please do not alter the subject line or any other text in the body of the message--the third empty line is for staff reply. Once you have entered these changes, click on the "Send" button.

email3.jpg

A member of the KSL ILL staff or Access & Delivery team should respond to your e-mail by the next business day, providing you with your Case Account Number on the third line. Please note that, although this information is moderately confidential, it is still considered safe to share with you by e-mail. It is intended for library service purposes only, and is not the same as your university employee or student ID number. Your reply should look something like the following (e.g., from "yours truly").

email4.jpg

We hope this will solve the issue as it relates to your ILLiad registration (or with any other library circulation services), until this situation is resolved.

As always, ILL staff may be contacted by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

Continue reading "Case Account Number Lookup Link Interruption & ILLiad Registration"

June 08, 2017

Keeping Department Names Current in Your ILLiad Account

When you register for a new account in ILLiad, you are presented with a list of Departments or Majors from which to select. These may be either academic or administrative departments which are served by the Kelvin Smith Library for ILL services, and in a number of cases their names have changed over the course of time.

The same list is essentially provided to most of our registrants in the "Change User Information" form in the menu of your login session, so that you have the opportunity to keep this piece of information up-to-date. Of course this also applies if you should transfer from one department which we serve to another.

Below is a short list of some of the academic departments that have changed their names, recently or not-so-recently (and which you may choose to update in your profile, if applicable):

* CHEMICAL & BIOMOLECULAR ENGINEERING -- formerly CHEMICAL ENGINEERING
* EARTH, ENVIRONMENTAL & PLANETARY SCIENCES -- formerly GEOLOGICAL SCIENCES
* MATHEMATICS, APPLIED MATHEMATICS AND STATISTICS -- formerly MATHEMATICS (including STATISTICS)
* PSYCHOLOGICAL SCIENCES -- merger of PSYCHOLOGY and COMMUNICATION SCIENCES
* RELIGIOUS STUDIES -- formerly RELIGION
* THEATER and DANCE -- now two separate departments

Why, you might ask, is it important to keep your department name current in your account? Well, the library periodically generates statistical information on interlibrary loan service transactions, to analyze the borrowing patterns of our users. This often takes into account the usages associated specifically with particular campus departments. As a result, this can have an impact on how the library chooses to allocate its resources in accordance with the research needs of our users.

In short, knowing who needs what we don't already have is an essential concern in the resource curation practices of our organization.

I have previously commented more in depth on the value of maintaining the information in your ILLiad account in my blog entry from November 18, 2015. I hope today's commentary has been instructive, as well.

Need assistance with ILLiad and Interlibrary Loan? Please feel free to contact the Kelvin Smith Library ILL staff by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.