Archives for the Month of June 2009 on Carl's ILLiad Blog

Viewing E-Mail Notifications from ILLiad

Another one of the innovative features added to the newest version of ILLiad is the capability to view e-mail notifications sent to you regarding your request transactions. Most often these include pick-up notices for books, electronic article delivery contacts, and overdue loan reminders. This option has been made available in case you might have missed or accidentally deleted any past messages when they were originally issued out.

Whenever you log into your ILLiad account, you can click on the 'Notifications' link under the 'View' section of your Main Menu. You will see a table listing up to 20 of the most recent messages sent to you by e-mail from ILLiad, each indicated by subject links. If you click on one of these, the complete text of the message will be displayed. You may also view all your messages as an RSS feed, simply by clicking on 'Subscribe to Notifications Feed' at the top of the table -- remember to use the 'Back' button of your browser to return to your login session, in this case.

Keep in mind that if you find yourself receiving numerous e-mail notifications from ILLiad, particularly repeated overdue notices, these can quickly deplete your total available number of viewable messages. Please also be aware that included among your notifications you may occasionally find messages we have forwarded to other KSL staff for reference assistance, or inquiries placed to potential lender libraries pertaining to your request -- we make these also available to you for viewing as a courtesy, for your interest.

More details on this helpful function are available at our Customer Help page, in the View Notifications section. If you determine that you absolutely must view an old notification that is no longer accessible from an ILLiad login session, please contact the ILL staff at (216) 368-3517 or (216) 368-3463, or at: smithill@case.edu, so that we may retrieve the text and e-mail it back to you. Please note that this will not be possible if the transaction no longer exists in you request history (i.e., as a result of having been purged as a part of regular system maintenance).