Archives for the Month of July 2012 on Carl's ILLiad Blog

ILLiad Login Problems? -- It May be Your Browser

We have been made aware of a few problems recently experienced by users when logging into their ILLiad accounts. One, for example, is the possibility of getting logged out of a session when selecting a particular form or function from the menu. Another may involve difficulties with using the 'Forgot Password?' function. Yet another may also affect the ability to view, save, or print electronically delivered PDF's.

It is possible that these issues may not be due to anything inherent in the ILLiad site, but rather the idiosyncrasies of whatever browser you may be using. We first of all suggest that you familiarize yourself with the features and layout of the browser you are using for ILLiad, and then recommend keeping up-to-date with the most recent version. We suggest you keep your embedded PDF viewing application (e.g., Adobe Acrobat) current as well. Problems with optimal use of ILLiad often are related to the preferences and privacy settings of these programs.

For example, it is important that your browser be set to accept cookies in order to properly log into ILLiad. This is usually relevant in the case of Internet Explorer, and sometimes also with Safari. Our web development staff have kindly provided a support page to help with this issue, at: http://uldev.case.edu/ksl/services/libraryservices/ill/support/.

Browsers working with Acrobat will normally display print and save buttons along the toolbar at the top of the window. We have been made aware of situations with Safari where these do not appear when they would be expected. When using Google Chrome, you may have to hover your cursor in the lower right corner of the page in order for the menu to appear containing print and save icons.

There is always the possibility of variations occurring based on whether you are using a PC or a Mac, too. Of course, while library staff can't anticipate every possible scenario, we can offer a few suggestions based on our own experiences (such as those mentioned above). And we don't mean to give the impression we're laying all the blame on users' workstations or applications -- in fact, letting us know of problems arising such as these (which we may otherwise been unaware of), prompts us and our service providers to seek out an appropriate fix.

As always, if you have any such concerns, you may contact us by phone at 216-368-3517 or 216-368-3463, or by e-mail at smithill@case.edu.