Case Account Number Lookup Link Interruption & ILLiad Registration

Those of you who have needed to register in Kelvin Smith Library's ILLiad system may have encountered a serious problem recently, as you would normally require your Case Library Account Number in order to sign up. If you do not already know this number, you have to look it up using your CWRU network ID and password, at the following link: Case Account Number. Try it for yourself! (You may want to return to this page after you do.)

If you have received a disturbing error message, it is because this page has been "out of commission" for some time and may continue as such without a definite point of resolution. ILL staff have taken it upon ourselves to offer a possible workaround to this (hopefully temporary) inconvenience, as it primarily affects access to the ILLiad site and interlibrary loan services. It also impinges upon general library services for users from the Cleveland Institute of Music and the Cleveland Institute of Art, as well as Alumni and Guests -- see this link: My Library Account.

Near the top of the "New User Registration" form (which you may reach from the "First Time Users" link on the KSL ILLiad Logon page), there is the same link to the Case Account Number lookup request page. Immediately thereafter you will see the KSL Service Center phone number and e-mail contact information, which we present again here. During our regular library service hours you may call the desk at 216-368-3506. A member of the KSL Access & Delivery team should be able to look up your library record and provide you with your account number over the phone. Please be aware that if no patron record currently exists in our database under your name (as an eligible member of the CWRU community), we will need to take additional steps to have your account established.

At other times outside of our normal business hours, you may contact us by e-mail at smithcirc@case.edu. When you click on this "mailto" link, you should receive the following response, or something comparable, based on your local workstation e-mail management settings.

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Once you click the "Open link" button, the following e-mail message template (or the like) should then appear.

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Complete the empty lines in the manner indicated below, with your name, CWRU network ID and a convenient phone or cell number. Please do not alter the subject line or any other text in the body of the message. Once you have entered these changes, click on the "Send" button.

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A member of the KSL ILL staff or Access & Delivery team should respond to your e-mail by the next business day, confirming receipt of your message. You can expect to be contacted in timely fashion thereafter by phone, and the staff member will provide you with your Case Account Number by that method. (If circumstances warrant, we may also request permission to leave it in a voicemail message.) Please note that, as this is confidential information, we cannot share it with you by e-mail.

We hope this will solve the issue as it relates to your ILLiad registration (or with any other library circulation services), until this situation is resolved.

As always, ILL staff may be contacted by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

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