ILLiad Notifications Gone Missing? -- Where You Might Find Them

Sometimes it happens that you may have submitted an ILLiad request a while ago, and not heard anything since. Rest assured that at some point within reason a notification regarding its status will be (or has possibly already been) sent out to you.

If you still feel you've been left wondering, please consider the following list of possible outcomes, to which your request might have arrived...

* Cancelled -- with a reason specified.
* Book (or other returnable item) has been received & you have been notified to pick up -- additional courtesy pick-up messages may have also gone out.
* Loan is due soon, overdue, very overdue, or long overdue & account has been blocked.
* Electronic article has been delivered -- will have expired if not viewed within 30 days.
* Request is still pending, and has not yet been fulfilled.

With the exception of the last of these, an attempt to contact you by e-mail would have already been made. It is entirely possible, for one reason or another, that the message never reached you. In such cases, we suggest first that you login into your ILLiad account and check the status of your current and past transactions from the various options listed under the "View" section of the "Main Menu". As they relate to the above list of outcomes, you would click respectively on these options: Cancelled Requests, Outstanding Requests, Checked Out Items, Electronically Received Articles, Outstanding Requests. A quick overview of this menu may also be found in my entry from June 23, 2011.

We recommend as well that you check the "Notifications" option in your ILLiad menu, where you may view the 20 most recent messages sent to the e-mail account specified in your profile. This topic was addressed in more detail here previously on June 3, 2009. It is also wise for you to check the "Change User Information" option (under the "Tools" section of the "Main Menu"), to be sure you have entered an e-mail account address which you check on a regular basis. I have addressed this issue in my prior entries from June 28, 2010 and November 18, 2015.

Finally, we recommend that you also check the spam folder in your personal or institutional e-mail service, to see if it might have gotten filtered there. Believe me, this has happened and is not out of the realm of possibility. We would then suggest that you adjust your settings to accept messages originating from the KSL ILLiad system (i.e., from "smithill@case.edu").

If all else fails, we recommend that you contact ILL staff to the check status of any current transactions, or for older e-mail messages no longer available in the "Notifications" list. As always, you may reach us by phone at 216-368-3463 or 216-368-3517, or by e-mail at smithill@case.edu.

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