Information Technology Services Puts Customer Service Front and Center with New Unit

Case Western Reserve University's Information Technology Services (ITS) department is re-emphasizing its commitment to customer service with the creation of a new unit.

Beginning August 1, the Customer Service and Support Unit will be led by Michael Kubit. He has been with the university for more than 25 years.

The department will include several customer service components. Determining the key needs of the campus community was the driving force behind the redesign of customer support, Kubit said. Read more.

Campus News

The School of Medicine's Department of Pathology recently updated its Web address. Go online for more information.

1-2-1 Fitness Center sponsors a free walking club at noon on Tuesdays. The group meets outside of Crawford Hall and walks for 30 minutes around campus. Learn more.

For Faculty and Staff

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The Staff Advisory Council (SAC) has opened its 2009 Election for Representatives. Through participation in SAC, representatives have an opportunity to help shape the future of the university. Elections are being held for the following schools: Mandel School of Applied Social Sciences; School of Dental Medicine; Frances Payne Bolton School of Nursing; Academic Administration; and University Administration. Elections will run through 5 p.m., Friday, August 21. Contact Robin Kramer, chair of SAC Elections Committee, for more information.

For Students

This section will be updated occasionally during the summer. Refer to the "Campus News" section for general information.

Events

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The campus community can learn first-hand about some of the dynamic research being conducted by undergraduate students during the Summer Program in Undergraduate Research (SPUR) Poster Session from 8:45 a.m. to noon, Friday, July 31, in the Biomedical Research Building atrium. Attendees will have an opportunity to talk with and ask questions of more than 70 students. Learn more.

The views and opinions of those invited to speak on campus do not necessarily reflect the views of the university administration or any other segment of the university community.

July 30, 2009

A daily newsletter published by the Office of Marketing & Communications, Case Western Reserve University. Submit items for inclusion to: case-daily@case.edu.

Case in the News

Law schools throw 'worst tailgate party ever' for grads at bar exam

The Plain Dealer, July 29, 2009
More than 1,300 law-school graduates recently took the stressful Ohio bar exam. Staffers from Case Western Reserve University's School of Law provided graduates with food and other support to help them feel more comfortable and relaxed.

Universities turn to Kindle—Sometimes to save paper

The New York Times, July 28, 2009
One of the benefits being touted for Kindle DX is substantially reduced paper usage at institutions. Lev Gonick, Case Western Reserve University's chief information officer, comments.

Taxing face lifts and abortions to pay for health reform

The New York Times, July 29, 2009
Some members of Congress are reportedly considering a cosmetic surgery tax to help pay for health reform. Such a tax could be a big revenue-raiser. It might also lead to a tax on a significantly more controversial medical procedure. Jonathan Adler, a professor at the Case Western Reserve University School of Law, is quoted.

Death and all of his friends

Toronto Globe and Mail, July 24, 2009
Dissection: Photographs of a Rite of Passage in American Medicine: 1880-1930 was recently reviewed by the Toronto Globe and Mail. The book is co-authored by James Edmonson, chief curator at the Dittrick Medical History Center at Case Western Reserve University.

Higher Ed News

Students in STEM fields typically outperform their peers, report says

Chronicle of Higher Education News Blog, July 29, 2009
The U.S. Department of Education released a report that profiles the characteristics and higher-education outcomes of the roughly 15 percent of students who major in science, technology, engineering, or mathematics.