Frequently Asked Questions
What is Case Daily?
Case Daily is an electronic newsletter compiled by the Case Western Reserve University office of University Marketing and Communications. It is the official internal communication record of the university's administration. Case Daily is e-mailed each weekday to all faculty, staff and students who are currently at the university or have been associated with Case over the last six to eight months.
How often will I receive Case Daily?
University Marketing and Communications will e-mail Case Daily each weekday throughout the year, except for university holidays.
Will I continue to receive other messages from the university?
Case Daily replaces the one to four separate e-mails some people were receiving each day, while still assisting members of the campus community who want to communicate with a larger university audience. We plan to use this vehicle as the only e-mail communication you will receive from the university—except for those messages that are audience-specific and require special attention. In those instances, you will receive an e-mail under the Case Daily Extra banner.
What if I don’t want to receive Case Daily?
It is important for members of the Case community to receive messages from the university. Valuable information—facility closings and human resource notices, among others—will be included in Case Daily.
I am no longer a student or no longer work at Case. Why am I on the distribution list?
Your e-mail address and other information is automatically purged from the university’s information system about six to eight months after you leave.
If you left the university more than six or eight months ago and are still receiving Case e-mails, you will want to contact our Human Resources department (if you were faculty or staff) or the Registrar's office (if you were a student) to make sure you have been removed from the university's information system.
Why can’t I read the text or see the design in Case Daily?
Individual e-mail clients interpret html-enhanced messages in different ways, so the design of Case Daily will vary from person to person, computer to computer. If you have problems viewing the Case Daily e-mail, go to http://blog.case.edu/casedaily/.
Why can’t I get the links in the menu to work?
Individual e-mail clients interpret html-enhanced messages in different ways, so the functionality of Case Daily will vary from person to person, computer to computer. If you have problems viewing the Case Daily e-mail, go to http://blog.case.edu/casedaily/.
Why did I receive Case Daily so late in the day?
Case Daily is sent to more than 30,000 faculty, staff, students and friends of the university each day. The e-newsletter is sent through the SYMPA system, an automated electronic mailing-list manager that is employed by the university's Information Technology Services. It can sometimes take hours for the e-mail to work its way through the distribution system, depending on the time of day and other messages in the queue, among other variables.
How can I send a campus-wide e-mail message?
All campus-wide e-mail messages will be included in Case Daily. Submit information to case-daily@case.edu. Submissions for Case Daily must be received at least ten business days prior to inclusion in the daily e-mail and will be reviewed for timeliness and relevance to a university-wide audience.
What information will be published in Case Daily?
Case Daily will include sections on general campus information, notices for students, faculty and staff; Case in the news and higher education news; events and occasional profiles on university people and programs; among others. It will encompass all other individual campuswide e-mail messages except those that are audience-specific or require special attention.
If I don't have time to read all of Case Daily, how can I quickly find the most important information?
Case Daily has a two-column format. Most of the important messages will appear in the general information section at the top of the newsletter for easy reference.
When are submissions for Case Daily due?
All submissions for Case Daily must be received at least ten business days prior to inclusion in the daily e-mail and will be reviewed for timeliness and relevance to a university-wide audience. Submissions for Case Daily may be e-mailed to case-daily@case.edu.
Why didn’t my submission appear in Case Daily?
All submissions must meet the e-newsletter's guidelines for publication as well as be timely and relevant for a university-wide audience. All events must be posted to the university's online calendar at http://www.case.edu/webdev/calendar.htm to be considered for inclusion in Case Daily. E-mail specific questions and submissions to case-daily@case.edu.
If my notice won’t appear in Case Daily, how else can I promote it?
All events must be posted to the university's online calendar at http://www.case.edu/webdev/calendar.htm. Some individual departments and offices also have their own distributions list or newsletters that may accept submissions. Visit the university's mailing list manager at https://lists.case.edu/ for information. Event planners may also wish to post event flyers on http://photos.case.edu and announcements on http://forum.case.edu/.
I subscribe to Case Notes. Will I continue to receive it?
No. Case Notes will now be incorporated into Case Daily.
Why don't some of the links in the "Case in the News" and "Higher Ed News" sections work?
Certain news sites make their stories available for a limited time while others require a subscription, sometimes free, in order to access the material. If you have a question about a news story, send e-mail to case-daily@case.edu.
Why can't I choose which sections of Case Daily I want to receive?
The information provided in Case Daily offers something for all readers. The new format, created in February 2007, allows readers to quickly find those sections they wish to read.
Why can't I choose how often I want to receive Case Daily?
It is important for members of the Case community to receive messages from the university throughout the week. Valuable information--facility closings, traffic updates and human resource notices, among others—will be included in Case Daily.
Do alumni receive Case Daily?
As of February 2007, Case Western Reserve University alumni were invited to subscribe to the weekday e-newsletter. They can also access Case Daily online anytime at http://blog.case.edu/casedaily/.
How do people without a Case ID access Case Daily?
A Case ID is not required to access Case Daily. Interested readers can subscribe to Case Daily by RSS feed or e-mail. To subscribe by e-mail, go to http://blog.case.edu/casedaily/ and enter an e-mail address in the submission box.
Why did my submission appear without a photo?
At this time, Case Daily does not accept photographs with submissions. Photos and other graphics that appear in the Case Daily correspond to the top news item.
Why wasn't my submission selected as the top story?
Top stories are typically messages from the university administration, or events and programs that have a university-wide appeal such as commencement or convocation.
Why wasn't the media article that featured my school or professor included in Case Daily?
Case Daily tries to highlight articles and news stories that feature a variety of university people and resources. Most of the articles selected come from major media outlets that are found via major search engines. We welcome members of the campus community to submit news items for consideration to case-daily@case.edu.
How do you decide which articles to feature in "Case in the News?"
When selecting news stories we choose items that prominently feature Case Western Reserve or a member of the university community and may be of interest to a broad range of our reading audience. We do not censor stories based on topic or opinion, but will leave out articles that duplicate stories we've already featured.
Why can't my submission appear in Case Daily more than two times?
Because it is a weekday publication, our goal is to keep the content fresh and engaging. Case Daily is designed to show the range of programs, events and services available to the campus community on any given day.
What criteria do you use to decide which submissions will appear in Case Daily?
Items (e.g., news, events, programs) considered for publication in Case Daily must be sanctioned by the university and have a university-wide appeal. News and events should be free, open to the public and important to the university administration and its goals. Should registration and/or a fee be involved, the event or news item will be considered if it is of general interest to a broad segment of the university community. In additional submissions should be sent to case-daily@case.edu a minimum of 10 business days before it can be posted.
Why aren't all University Circle events and specials from area businesses included in Case Daily?
From time to time, Case Daily will include items of interest about University Circle, such as community meetings, traffic updates or special programs. In addition, the daily will occasionally reference the university's Supplier Diversity Program and Preferred Vendor List, which has information about special programs and discounts offered to the university community from UCI and Cleveland-area businesses. In general, off-campus listings can be posted if there is a strong university connection and/or the university has established a partnership with the sponsoring organization or group.
Why are security alerts included in Case Daily now instead of being sent out?
In an effort to streamline the volume of campuswide e-mails, the security alerts are now incorporated into the Case Daily. This supports the mission of bringing important, timely news and information to the entire university community.
Why are some obituaries included in Case Daily and others are not?
Case Daily includes obituaries about members of the university and/or alumni community who have made a significant contribution(s) to their department, school, college or the university at large.
Why are some messages sent separate from Case Daily and others are not?
On occasion when warranted by breaking news—and only at the direction of the president, provost or chair of the university's board of trustees—University Marketing and Communications will issue a Case Daily Extra, a special edition of the newsletter that comes separate from and later in the day than Case Daily. Case The issue will contain news so timely that it cannot be held until the next issue of Case Daily.