Harrah's

I want to talk about the Harrah's Casino assignment. After finishing the reading, I saw how important customer service is in a firm. By getting fixed the bad situation in the firm, Marylin Winn (the human resources manager) reached great numbers in the turnover, in the customer service ,etc... "Everything has a bad thing", and in this case the diminishing rate in profit is the lack of the program. But I believe that it is worth it, that after a certain time this downhill path in the revenues graph of the company, will recover by itself, but this wont happen by automatically with the turnover ratio of Harrah's or even the Customer Service survey.

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