Emergency Maintenance: VPN server to be Reboot
Posted by postprob on July 16, 2008 at 09:59 AM
Problem: VPN server to be Reboot Cause: Attempt to Fix VPN session instability Issue Affects: Case VPN service Started: 07/16/2008 12:00 PM Resolved: 07/18/2008 04:40 PM
Notes:
7/18 16:36 VPN connections are now stable. Engineer will continue to monitor the VPN service and continue working with vendor to determine the root cause of this issue.
7/16 15:30 Engineer switched VPN server hardware.
7/16 12:18 VPN server has been power cycled. VPN service has been restored. Engineer will continue monitor the VPN service stability issue.
VPN server will be power cycled in attempt to correct the VPN instability issue.
Created: 07/16/2008 09:59:29 by wxc16
Updates: 07/16/2008 12:18:15 by wxc16, 07/16/2008 15:43:48 by wxc16, 07/18/2008 16:36:00 by wxc16, 07/18/2008 16:39:44 by wxc16