Problem Report: ERP Financials server outage
Posted by postprob on June 17, 2009 at 11:57 AM
Problem: ERP Financials server outage Cause: Hardware error Affects: Provided Financial ERP services Started: 06/15/2009 08:00 AM Resolved:
Notes:
Received report the financials process server was unavailable. Server Engeneering staff responded onsite and the server was reporting a hard disk error and hung.
Power-cycled the server and the services became available after the reboot completed. Services ran in a degraded state as the rebuild of the disk was running.
The rebuild of the hard disk failed, the hard drive was replaced, the rebuild was attempted again and failed.
Continuing to troubleshoot the issue.
Created: 06/17/2009 11:57:04 by rak7
Updates: