Problem Report: Single Sign On Service Down
Posted by postprob on July 07, 2009 at 07:46 AM
Problem: Single Sign On Service Down Cause: Looks like a loss of network connectivity Affects: All SSO user Started: 07/07/2009 01:45 AM Resolved: 07/07/2009 07:00 AM
Notes:
As far as we can determine, a number of items in Kelvin Smith Data Center mysteriously lost network connectivity about 1:45 this morning. That caused the SSO service on the server in KSL to crash. Since that server is a master, running the ticket database, the entire service was unavailable. Connectivity looks like it was restored about 6:45 and we were able to bring up the SSO service on both the master and slave about 15 minutes later. Full operation of the SSO system has been verified to have been restored.
Created: 07/07/2009 07:46:51 by dak
Updates: