Problem Report: Unix Server DB7 is having problems
Posted by postprob on July 15, 2009 at 11:41 AM
Problem: Unix Server DB7 is having problems Cause: Unknown Hardware Problem Affects: All Non PeopleSoft Production Oracle Databases Started: 07/15/2009 10:45 AM Resolved: 07/15/2009 02:15 PM
Notes:
The Unix Server DB7 is currently experiencing problems and rebooted at approx. 10:45 am. This currently affects 40 Oracle databases including Blackboard, Advanced Contributions, All APEX Systems, APPWORX, Degree Audit, Dental School, KSL, ISIS, Pinnacle, Portal, MyCaseP, ONBASE, ONCORE, TeamTrack, T2Park, Serena. Server Engineering is currently working on the issue.
The server was rebooted and all disk file systems had to be manually mounted. All of the databases were up at 2:15 pm. Diagnostic files have been sent to the vendor.
The server vendor has determined that a catastrophic memory failure in the system's main memory caused the CPU panic and subsequent crash. We will schedule an emergency maintenance outage during the maintenance window as soon as we are in contact with the vendor's server engineer.
Created: 07/15/2009 11:41:13 by rxg263
Updates: 07/15/2009 12:04:11 by rxg263, 07/15/2009 12:10:27 by rxg263, 07/15/2009 15:10:23 by dxw134