Problem Report: Case Voicemail Performance Degraded
Posted by postprob on July 24, 2009 at 05:33 PM
Problem: Case Voicemail Performance Degraded Cause: Unknown Affects: Degrade Voicemail services Started: 07/20/2009 09:00 AM Resolved: 08/03/2009 05:00 PM
Notes:
Voicemail system's hardwares have been replaced. Voicemail system's software have been upgraded to version 2.4. Delayed LDAP response no longer seen in the new version of software.
Voicemail System has return back to normal performance. Engineer will continue monitor the system.
User may experiencing delay when trying to retrieve Voicemail messages via the telephone. User may experience up to 30 sec of delay after he or she enter the Passcode before the system responds / plays user's voicemail messages.
Workaround:
1) Hang up and retry
2) Retrieve voicemail via your Emails.
Sorry for the inconvenience. Engineer is working on resolving this issue.
Created: 07/24/2009 17:33:39 by wxc16
Updates: 07/30/2009 17:14:39 by wxc16, 08/07/2009 22:19:50 by wxc16