Problem Report: Intermittent MyCase outage
Posted by postprob on August 24, 2009 at 09:00 AM
Problem: Intermittent MyCase outage Cause: Firewall rule issue Affects: Off campus/CaseGuest Wireless users of MyCase Started: 08/24/2009 08:58 AM Resolved: 08/24/2009 10:13 AM
Notes:
The issue has been resolved. A rule to block an unrelated product's buffer overflow attack issue inadvertently blocked the MyCase login server as well.
On initial inspection, the new firewall hardware may not be the problem. Network Engineering is continuing to look into what is blocking off campus traffic.
The MyCase portal is not interacting well to a new piece of firewall equipment installed last Friday. Network Engineering is aware of the problem and is working on a solution.
We are investigating the issues regarding an intermittent outage on the MyCase Portal.
Created: 08/24/2009 09:00:26 by gsr9
Updates: 08/24/2009 09:47:37 by jms20, 08/24/2009 09:55:28 by jms20, 08/24/2009 10:13:46 by jms20