CASE.EDU:    HOME | DIRECTORIES | SEARCH

Problem Report: Voicemail System Not Answer Correctly

Posted by postprob on September 24, 2009 at 03:08 PM

Problem:   Voicemail System Not Answer Correctly
Cause:     Called ID issue
Affects:   Case User dialing 7543800 or when pressing "Messages" key
Started:   09/24/2009 02:55 PM
Resolved:  09/24/2009 03:00 PM

Notes:

Voicemail System was confused on how to handle 754-3800 calls because it unexpectedly appeared in two different locations in the voicemail system. Engineers corrected the problem and Voicemail system is working correctly.


Created: 09/24/2009 15:08:42 by wxc16

Updates: