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Problem Report: Degraded Internet Connectivity

Posted by postprob on September 30, 2009 at 04:18 PM 

Problem:   Degraded Internet Connectivity
Cause:     Unexpected ISP maintenance issue
Affects:   Case Network Connecivity to the Internet
Started:   09/30/2009 04:16 PM
Resolved:

Notes:

UPDATE: 10/1 19:16 ISP able to resolve routing issue at their end. Internet Connectivity restored. Engineers will continue to monitor the Case network.

10/1 14:25 - Case Network is currently experiencing another intermittent outage to the Internet again due to problem with our ISP. ISP is aware of this issue and working on resolving it. Engineer will continue monitor.

9/30 17:01 - Our ISP informed us that the Internet connectivity issue has been partially resolved. The problem was caused by ISP maintenance which resulted in improper routing of Case network traffic. Engineers will continue to monitor this issue.


9/30 16:37 - The problem appears to be beyond our ISP. Engineers continue to monitor the issue.

Engineers are aware of some intermittent Internet connectivity issue. No problem found with network connection inside campus. End users may experience problem connecting to the Internet. It appears to be problem at the ISP's end. Engineers are contacting ISP support.

Created: 09/30/2009 16:18:55 by wxc16

Updates: 09/30/2009 16:41:29 by wxc16, 09/30/2009 17:05:38 by wxc16, 10/01/2009 14:20:46 by lxc152, 10/01/2009 14:30:16 by wxc16, 10/01/2009 19:20:43 by wxc16