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Problem Report: Degraded Internet connectivity

Posted by postprob on October 01, 2009 at 02:30 PM

Problem:   Degraded Internet connectivity 
Cause:     Internet routing problem in the global crossing network
Affects:   all internet services web browsing, email
Started:   10/01/2009 02:24 PM
Resolved:  

Notes:

UPDATE: 10/1 19:16 ISP able to resolve routing issue at their end. Internet Connectivity restored. Engineers will continue to monitor the Case network.

UPDATE: 10/1 18:41 ISP is continuing working on the problem. End-users may have problem reaching the Internet. Offcampus users may also have problem reaching the Case network. No ETA at this point.

The problem is beyond our Internet provider.
The problem appears to be on the global crossing network

OUR ISP has a ticket open with Global crossing on this ticket.

local CASE engineers are monitoring this issue.
degraded access to cnn and msnbc have been noted.

we will advise as more information become available


Created: 10/01/2009 14:30:11 by lxc152

Updates: 10/01/2009 18:45:30 by wxc16, 10/01/2009 18:48:46 by wxc16, 10/01/2009 19:20:35 by wxc16