Problem Report: ERP (HCM, Finanacials) test/development database server down
Posted by postprob on October 13, 2009 at 03:15 PM
Problem: ERP (HCM, Finanacials) test/development database server down Cause: unknown Affects: all test/development users of HCM and Financials applications Started: 10/13/2009 02:55 PM Resolved: 10/14/2009 01:15 PM
Notes:
Final update: system has been repaired & returned to service. Databases & apps are expected to be restarted within an hour.
UPDATE: hardware fault isolated. System is running on 1/2 CPU & RAM, pending vendor replacement of failed part(s).
Databases are NOT being restarted yet, pending a determination of time-to-repair. Plans are in place to re-start critical development databases on production system if needed before repairs can be arranged on Weds. morning.
Preliminary investigation suggests a hardware failure. Working to diagnose failed part. Best case ETA is technician will arrive with a replacement part Wednesday at 9am.
Engineer is investigating. Server has spontaneously rebooted (and appears to be stuck in a loop).
Created: 10/13/2009 15:15:04 by jan3
Updates: 10/13/2009 16:55:16 by bsc4, 10/13/2009 21:41:24 by jan3, 10/14/2009 12:14:32 by jan3