Problem Report: Intermittent access to some services
Posted by postprob on October 23, 2009 at 06:49 PM
Problem: Intermittent access to some services Cause: Unknown - possible data center or network problem? Affects: Users of services including ERP - all services in Crawford data center seem intermittently affected Started: 10/23/2009 04:30 PM Resolved: 10/23/2009 06:10 PM
Notes:
[10/23/09 7:22PM] - The problems we were seeing seemed to clear up around 6:10 PM - Network engineers are continuing to dig into the issue to see if they can pinpoint and prevent reoccurences.
The issues started about 4:30PM as far as we can tell - the outages are so short that we may have missed them earlier in the day. Things seem to become unresponsive for about 30-60 seconds and then come back. Only certain parts of each service seem affected, for instance you cannot connect to calendar.case.edu, but the server is still reachable to log into....
A network engineer is looking into the problem. We will post updates as they become available.
Created: 10/23/2009 18:49:08 by dak
Updates: 10/23/2009 19:21:54 by dak