Problem Report: Non-ERP Oracle databases down
Posted by postprob on November 11, 2009 at 06:43 PM
Problem: Non-ERP Oracle databases down Cause: system configuration issue Affects: (Many systems--see Notes for detailed list) Started: 11/11/2009 05:00 PM Resolved: 11/11/2009 08:28 PM
Notes:
UPDATE: databases were restored to service by 8:20pm. Applications are now being re-started (if needed).
After the hardware failures this morning (and in previous weeks), we moved the Oracle databases to a different machine. This machine was not yet fully configured to handle a production workload. We are now correcting the configuration issue that caused this outage; ETA to restore service is around 8:00pm.
Affected applications include (but are not limited to):
Ad Astra
BlackBoard (Course mgmt. system)
Dental School Clinic
Identity Management (user account/password changes)
IP address/host name management
E-mail lists
MyCase portal
Pinnacle (phone billing)
University Library web sites (not including EuclidPLUS/on-line catalog system)
DARS
ProSam (Financial Aid)
Encyclopedia of Cleveland History
Internal IT applications: Appworx, ChangeMan, Mashups, VirtualCenter
Created: 11/11/2009 18:43:05 by jan3
Updates: 11/11/2009 20:28:40 by jan3