Problem Report: Non-ERP Oracle databased down
Posted by postprob on November 19, 2009 at 06:22 PM
Problem: Non-ERP Oracle databased down Cause: unknown (software panic/crash) Affects: many applications (see list below) Started: 11/19/2009 05:03 PM Resolved: 11/19/2009 07:30 PM
Notes:
UPDATE: all databases restarted by 7:15pm. Key applications (Blackboard, etc.) are being verified and/or re-started.
The non-ERP Oracle server has crashed (again...but not a hardware problem this time). ETA for service to be restored is 7:30pm.
Affected applications include (but are not limited to):
Ad Astra
BlackBoard (Course mgmt. system)
Dental School Clinic
Identity Management (user account/password changes)
IP address/host name management
E-mail lists
MyCase portal
Pinnacle (phone billing)
University Library web sites (not including EuclidPLUS/on-line catalog system)
DARS
ProSam (Financial Aid)
Encyclopedia of Cleveland History
Internal IT applications: Appworx, ChangeMan, Mashups, VirtualCenter
Created: 11/19/2009 18:22:30 by jan3
Updates: 11/19/2009 19:19:09 by jan3