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Problem Report: DSView Active Directory Authentication issues

Posted by postprob on January 04, 2010 at 12:07 PM

Problem:   DSView Active Directory Authentication issues
Cause:     SSL Certificates updated on AD servers
Affects:   All users of DSView remote KVM application
Started:   12/30/2009 12:01 AM
Resolved:  01/04/2010 12:02 PM

Notes:

All users using AD authentication to either dsview-ksl or pom received "Username or Password is incorrect" error when attempting to log in. SSL certificates were updated on the ads.case.edu domain controllers on 12/30. The DSView application stopped trusting the AD servers due to the certificate mismatch. AD servers have been re-registered on dsview-ksl with the new certificates and the change will propagate to pom within 30 minutes.


Created: 01/04/2010 12:07:12 by dmm61

Updates: