Feedback
In today’s class, we discussed the art of feedback. I think feedback is extremely important in a workplace. Although it can be negative at times, such criticism helps individuals realize their mistakes and improve performance in the future. At the same time, feedback can also create fear amongst people. I learned that it creates procrastination, denial, brooding and jealousy. Although these behaviors can be negative, I believe that individuals can deal with them in adaptive ways.
The Harvard Business School summarizes certain adaptive techniques. According to me, the most effective one is the recognition of emotions and responses. Personally, I recognize the responses when I get feedback from my professors after doing an assignment. As a result, it helped me achieve higher scores in the future. I also trust that people could take actions toward such constructive criticism.
In class, we also learned a SAFE approach to deal with negative feedback. If I were to give feedback, I would follow this approach and summarize behaviors. I would ask questions in order to understand and clarify specific aspects. Lastly, I would express my feelings of gratitude with sincerity, which would increase self esteem and appreciation by co-workers. Would anyone else decide to use a different approach?
Comments
Posted by: Patricia Schwarz
Posted on: November 9, 2006 06:54 PM
I agree with you. I also think that recognition of emotions and responses are the most important aspect of feedback. For example, if a supervisor tells one of his co-workers to change the way he does something, the supervisor must be aware of how it may sound. Animosity may arise from destructive criticism. This is the last thing feedback is meant for. Feedback is to improve not only the person but the company as a whole. It is very important to feel comfortable enough with your co-workers that you can give and receive feedback.
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Posted on: November 29, 2006 05:37 PM
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