I'm always up for a pile-on "Enterprise Software." Khoi Vinh kicks it off with If It Looks Like a Cow, Swims Like a Dolphin and Quacks Like a Duck, It Must Be Enterprise Software:
Shielded away from the bright scrutiny of the consumer marketplace and beholden only to a relatively small coterie of information technology managers who are concerned primarily with… the continual justification of their jobs and staffs, enterprise software answers to few actual users. Given that hothouse environment, it's only natural that the result is often very strange.
I'm in fairly firm agreement with Jason Fried's posting at 37signals — "Enterprise Software" is built to be sold not used. Its design is centered around fulfilling vague checklists that IT management brings in front of salespersons that wield glitzy Powerpoint presentations full of pie charts and impressive sounding buzzwords. This marketplace seems fairly flawed to me, but methods to change or improve the dynamics aren't clear.