Entries in "persuasion"
June 16, 2007
iPhone takes on the Blackberry and the Treo
I am by no means a marketing expert, but it doesn't take much education on the topic to figure out that products anyone can acquire are less desirable to trendsetters. Perhaps most users of the Blackberry and the Treo are not trendsetters -- perhaps they like to just follow the crowd. They may even be required to do so. (I have certainly been told that more than one employer requires the use of Blackberry, a dubious policy for organizations to adopt if they are to recruit and retain outstanding employees in today's world of work.)
The question is, how many people want to be trendsetters? My guess is, more than the number who will be able to acquire an iPhone between now and Christmas. Probably by a factor of three or four.
I'm definitely a trendsetter-wanna-be. The demo of visual voicemail was appealing -- I hate having to wade through seven voicemails without knowing if any of them were left by anyone I'm really waiting to hear from, or if they're just lower-priority communications that should have been sent through email. Appealing, but not compelling.
It was the demo of websurfing on the iPhone that was compelling. Clearly, I'm in the target market, because the webpage being surfed is not myspace -- it's the New York Times. The demo shows that Apple has applied the same attention to human-computer interface when designing the iPhone that they have become known for with their operating systems, laptops, and iPods. This commercial is really all the instruction in using the iPhone any typical user will need.
So, I have signed up for a Cingular/AT&T cellular account, and for email alerts with both the cellular provider and with Apple directly. I'm not going to be camping outside a cellphone store on the night of June 28, but I'd love to be able to figure out how to acquire an iPhone before I attend the Academy of Management annual international meeting in Philadelphia at the beginning of August. Perhaps I would not even need to take my laptop with me! It could be a new frontier in flexible work.
How much of the Blackberry and Treo market will Apple be able to take a bite of between now and Christmas? This report from last December doesn't even show Apple as a player in the "converged mobile device" market -- and in fact, the manufacturers of the Blackberry did not hold the top market share spot. That honor went to Nokia, with 38.7 million units shipped. Nokia also holds top honors in the smartphone market segment. The unknown is how Apple's exclusive partnership with Cingular/AT&T will affect trendsetters' willingness to go with the iPhone.
The logical followup question is, how much will the converged mobile device market grow between June 29 and the end of December? The 42 percent growth rate over 2005 sounds quite impressive. My bet is that the rate will be at least sustained, if not increased, through the end of 2006. In some ways, accelerating the growth of this market segment would be just as much of a victory for Apple as stealing market share away from the Blackberry or the Treo would be.
Once again, Steve Jobs' team will be creating an entirely new stream of Apple customers, who will almost inevitably be drawn to purchasing songs on iTunes and laptops at the Apple Store. Here's hoping that the product launch on the 29th doesn't cause any riots!
October 18, 2005
tangling with critics of the democratization of knowledge
I had read a while back that some academics were hostile toward Wikipedia, but I had not encountered it myself till this weekend. I attended an academic retreat on worthy puzzles in the field of organizational studies, and in between formal sessions, had several conversations in which I suggested that Wikipedia was a fascinating example of self-organizing that was worthy of study. In response, I encountered derision from two faculty who advanced the first two on Wikipedia's list of criticisms of Wikipedia. I found myself motivated to become an evangelist for Wikipedia, countering their criticisms so that they would consider exploring the community from my point of view, as a potentially interesting phenomenon to study.