Training Methods/Activity

I enjoyed the activity we did in class on October 20. Training employees are important in order to obtain efficiency and productivity. I agree that training methods should not be trite as it would bore and demotivate the employees to learn efficiently. However, training methods should also be specific and straightforward inorder to let the employees know what the company is looking for. For example, employees should be trained to recieve the call in a friendly manner no matter what. Also, there should be alot of activities and simulations because "people learn best by doing".

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