IA Summit 08: A Management Fable

A Management Fable: The Little UX That Went a Long Way
Dan Willis
http://www.dswillis.com/

In this session, Dan used an impressively illustrated slide show to tell the story of the little UX that went a long way. It's was essentially using the fairy tale genre to describe the process that a UX designer has to go through when working on a project. It was an interesting story and here were some of the points of interest:

UX designers seek success without ownership
- frequently someone else owns the content
- frequently someone else owns the requirements
- frequently someone else owns the implementation

Acceptance is not buy-in. Everyone loves the user until it gets in the way of their personal desires.

Tips:
- Put the user experience in the definitions
- Adjust the requirements to help make the user unavoidable
(include user tasks, address user goals, define the ideal user experience)
- Offer solution for every problem you raise
- Be ready to work harder than all the other people
(take ownership of the minutia nobody else wants)

Powerpoint & podcasts coming soon

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