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February 13, 2006
Unified Messaging and Mail forwarding
So, many users have been converted over to Unified Messaging from the old DirecTalk voicemail system. If you're one of them, you may have noticed some peculiar things about how the system works:
1. You actually get two copies of each voicemail message - one in your INBOX and one in a separate folder called "UM-Messages". This is in order to be useful to the two different camps of users we have on campus (POP users and IMAP/Webmail users), and the two different methods of message access (via e-mail and via telephone, or "TUI"). Since we try to be everything to everyone, we set up what's known as a "System-level Sieve filter" that checks each incoming message and does the special delivery if it's a voicemail message.
2. Mail forwarding causes some strange behavior, or does things you don't want it to. When mail is forwarded, the UM-Messages copy doesn't occur, so you don't get to check your mail via the TUI, only through your forwarded mail.
We're looking into some more automatic workarounds for #1 for power users (i.e. those who only want one copy of the message or the other, and not both). Stay tuned...
To solve #2, Joel Kraft actually went to the trouble figuring out enough to write some of his own Sieve templates to add into Delegated Administrator. They did require a couple of minor edits before they were working 100% correctly, but they're in there now.
Here's how to use them:
1. Go to Delegated Administrator and log in
2. If you are currently forwarding mail, turn that off, and turn mailbox delivery back on- it sounds counter-intuitive, but trust me on this one.
3. Now go to the "Set Mail Filters" view. (Unfortunately, this tends to render weird in Firefox, but looks fine in IE or Safari). From the menu, select "Forward Everything (Copy Voicemail). Make up a name for the rule, and enter the e-mail address you want to forward to.
4. Click OK, and then save your rules. You're done.
Posted by sdh7 at February 13, 2006 04:24 PM
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Comments
I've been waiting for a fix for this myself. Thank you!
Posted by: Aaron Shaffer at February 22, 2006 02:59 PM