Problem: Identity Management System Database needs to be restarted Cause: DB Mount point is full (prevents records from proper entry into the database) Affects: Identity management operations (new accounts, record updates) Started: 05/06/2010 05:15 PM Resolved: 05/06/2010 05:40 PM
The table space for the database that handles the identity management system is full and we can't reclaim space without restarting the database. The restart is not expected to take more than about 10 minutes.
Created: 05/06/2010 17:08:47 by dak
Updates:
Problem: Defective FAN on UNIX Development Server erpuappd02 (SA). Cause: Hardware Affects: Fan is Redundant, no one affected. Started: 04/29/2010 12:00 PM Resolved: 04/29/2010 12:30 PM
One of the two redundant fans has failed.
The Fan will be swapped out with a new one. There will be no outage. The Fan Assembly is hot swappable.
(low impact,low risk)
Created: 04/29/2010 11:03:04 by tpw9
Updates:
Problem: In the Hadyn Hall, SER One; for a Cisco Catalyst Switch, a C-6509, Hadyn-M1-E1, its fan-tray failed. Cause: unknown Affects: For all of the End-Users, in the Hadyn Hall; data-and-voice, wired-and-wireless Started: 04/22/2010 10:00 AM Resolved: 04/22/2010 11:00 AM
To replace its no-good fan-tray with a spare-one.
Hopefully, the spare fan-tray would be a good one, and
this computer-network outage would be a brief one, for
possibly just a few minutes this morning.
Created: 04/22/2010 10:46:40 by euw
Updates:
Problem: In the Yost Hall, SER 1; to reseat a 16-Port Gigabit-Ethernet Module Cause: unknown Affects: up-to-sixteen direct computer-network data-connections Started: 04/22/2010 09:00 AM Resolved: 04/22/2010 10:00 AM
This module stopped passing the computer-network traffic;
so therefore, first to pull it out of its slot,
second to let it cool off for at least a minute,
third to push it in to its slot; in order to re-start
its computer-network traffic hopefully this morning.
Created: 04/22/2010 10:42:23 by euw
Updates:
Problem: In the Glennan Hall, SER One; to replace a failed fan-tray with a spare one, for the Cisco Catalyst Switch, Glennan-M1-E1, a C-6513. Cause: unknown Affects: no one Started: 04/20/2010 10:00 AM Resolved: 04/20/2010 11:00 AM
The Fan-Tray, for the Cisco Catalyst Switch, Glennan-M1-E1,
a C-6513, it is supposed to be a hot swappable one.
Created: 04/20/2010 10:54:50 by euw
Updates:
Problem: In the Bellflower House, to replace an Internal Battery for an Emerson/Liebert UPS, Taft-M1-U1, today. Cause: A new Internal Battery has arrived today. Affects: Everyone in the Bellflower House, for the Wired and the Wireless, for the Data and the Voice, today. Started: 04/15/2010 11:00 AM Resolved: 04/15/2010 12:00 PM
We apologize for any inconveniences due to this very brief
Network Outage, which should only last for a few minutes,
this morning.
Created: 04/15/2010 11:41:21 by euw
Updates:
Problem: In the Taft House, to replace an Internal Battery for an Emerson/Liebert UPS, Taft-M1-U1, today. Cause: A new Internal Battery has arrived today. Affects: Everyone in the Taft House, for the Wired and the Wireless, for the Data and the Voice, today. Started: 04/15/2010 10:00 AM Resolved: 04/15/2010 11:00 AM
We apologize for any inconveniences due to this very brief
Network Outage, which should only last for a few minutes,
this morning.
Created: 04/15/2010 11:35:27 by euw
Updates:
Problem: In the Wood Hall, a 24-Port 10/100-FX Module, it might have stopped passing traffic. Cause: unknown Affects: In the Wood Hall, up-to-twenty-four direct data connections Started: 04/15/2010 07:00 AM Resolved: 04/15/2010 08:00 AM
This module would be reseated in order to hopefully restart
the passing of the traffic now.
This brief network outage would only take a few minutes
this morning, and we apologize for any inconveniences
this may cause today.
Created: 04/15/2010 08:01:18 by euw
Updates:
Problem: The New NRV House Five, a Cisco Catalyst Switch, it completely lost its electrical power. Cause: Its Emerson/Liebert UPS failed its self-test, and it needed to be restarted now. Affects: all of the End-Users, in the new NRV House Five, for the Wired and the Wireless, for the Data and the Voice. Started: 04/09/2010 01:28 PM Resolved: 04/09/2010 01:53 PM
This afternoon, fortunately, we were able to restore,
the full functionality of the UPS, and of the Switch too.
Created: 04/09/2010 14:01:17 by euw
Updates:
Problem: The New NRV House Five, a Cisco Catalyst Switch, it completely lost its electrical power. Cause: Its Emerson/Liebert UPS failed its self-test, and it needed to be restarted now. Affects: all of the End-Users, in the new NRV House Five, for the Wired and the Wireless, for the Data and the Voice. Started: 04/09/2010 01:23 PM Resolved: 04/09/2010 01:58 PM
This afternoon, fortunately, we were able to restore,
the full functionality of the UPS, and of the Switch too.
Created: 04/09/2010 14:01:09 by euw
Updates:
Problem: The New NRV House Five, a Cisco Catalyst Switch, it completely lost its electrical power. Cause: Its Emerson/Liebert UPS failed its self-test, and it needed to be restarted now. Affects: all of the End-Users, in the new NRV House Five, for the Wired and the Wireless, for the Data and the Voice. Started: 04/09/2010 01:23 PM Resolved: 04/09/2010 01:58 PM
This afternoon, fortunately, we were able to restore,
the full functionality of the UPS, and of the Switch too.
Created: 04/09/2010 14:01:07 by euw
Updates:
Problem: The New NRV House Five, a Cisco Catalyst Switch, it completely lost its electrical power. Cause: Its Emerson/Liebert UPS failed its self-test, and it needed to be restarted now. Affects: all of the End-Users, in the new NRV House Five, for the Wired and the Wireless, for the Data and the Voice. Started: 04/09/2010 01:23 PM Resolved: 04/09/2010 01:53 PM
This afternoon, fortunately, we were able to restore,
the full functionality of the UPS, and of the Switch too.
Created: 04/09/2010 14:01:01 by euw
Updates:
Problem: In the Wood Hall, a 16-Port 10/100/1000-Base-T Module stopped passing traffic. Cause: unknown Affects: up-to-sixteen direct data network connections Started: 04/09/2010 09:00 AM Resolved: 04/09/2010 10:00 AM
The actual physical re-seating of the module,
it will only take a few minutes, in order to
hopefully re-initiate the passing of the traffic then.
Created: 04/09/2010 09:58:53 by euw
Updates:
Problem: Wood Hall, an Emerson/Liebert UPS failed its battery test, and it needs to be restarted now. Cause: unknown Affects: some of the End-Users in the Research Tower of the Wood Hall, for the Wired and the Wireless, and for the Voice and the Data. Started: 04/09/2010 09:00 AM Resolved: 04/09/2010 10:00 AM
There will be a brief network outage,
which may last for a few minutes this morning, and
we apologize for any inconveniences,
due to this Emergency Maintenance procedure,
which may affect some of the End-Users,
in the Research Tower of the Wood Hall.
Created: 04/09/2010 09:55:38 by euw
Updates:
Problem: A 16-Port 10/100/1000-Base-T Module stopped passing traffic in a Cisco Catalyst Switch, Bingham-M1-E1, in the Bingham Hall, SER 1. Cause: unknown Affects: five direct data network connections Started: 04/07/2010 12:00 PM Resolved: 04/07/2010 01:00 PM
The actual physical re-seating of the module,
it will only take a few minutes, in order to
hopefully re-initiate the passing of the traffic then.
Created: 04/07/2010 13:16:23 by euw
Updates:
Problem: easwapp1 (mashups.case.edu) rebooted Cause: Database connection lost Affects: Mashups users Started: 04/02/2010 03:25 PM Resolved: 04/02/2010 04:40 PM
Rebooted server to restart all services. Services did not automatically reconnect to database server after network issue was resolved. No users directly affected by the reboot since the application was down.
Created: 04/02/2010 16:44:10 by dmm61
Updates:
Problem: Windows Server Kamino (BAM) needs rebooted for secuitry patches. Cause: Urgent Cumulative Security Update. Affects: BAM users Started: 04/02/2010 12:01 PM Resolved: 04/02/2010 12:15 PM
Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB980182). Security issues have been identified that could allow an attacker to compromise a system that is running Microsoft Internet Explorer and gain control over it.
Server will be rebooted at noon.
Work Completed, Server back on line.
Created: 04/02/2010 11:57:38 by tpw9
Updates: 04/02/2010 12:09:41 by tpw9
Problem: server PULITZER emergency reboot Cause: reboot needed to correct software hallucinations Affects: all users of PULITZER Started: 03/31/2010 06:00 PM Resolved: 03/31/2010 06:30 PM
Symptoms include clients PCs getting bogus time settings when logging in to Pulitzer.
Created: 03/31/2010 16:01:07 by jan3
Updates:
Problem: IM server to be rebooted Cause: continued system instability Affects: access to the IM server Started: 03/30/2010 06:00 PM Resolved: 03/30/2010 06:30 PM
Due to continued instability with the IM server, we will be rebooting the server to try to clear some of the problems that restarting the service did not.
Created: 03/30/2010 14:02:55 by sdh7
Updates:
Problem: IM server to be restarted Cause: reported issues with gateways and performance Affects: access to the IM server Started: 03/26/2010 06:00 PM Resolved: 03/26/2010 06:15 PM
Due to some reported issues with IM gateway connections and some performance problems, we will be restarting the IM server at 6:00pm. The interruption should be brief.
Created: 03/26/2010 15:20:35 by sdh7
Updates: