Problem: Network Outage - Buildings on Bellflower Road and E.117th. Cause: Power Outage Affects: see notes Started: 05/26/2010 04:04 PM Resolved:
Power outage along Bellflower Raod and E.117th. Affected buildings include AXO ZBT PGD, Bellflower House, Wolstein Hall, all rental apartments on East 117 street.
Security and Plant Services have been notified. No ETA at this point.
Created: 05/26/2010 16:09:44 by wxc16
Updates:
Problem: Self registration of computers on the wired network is down (setup.case.edu) Cause: unknown Affects: Unregistered computers on wired network Started: 02/12/2010 02:14 PM Resolved:
Until fix is completed, please call the helpdesk at 216368-help and ask the analyst to register the computer for you.
Created: 02/12/2010 14:15:42 by man27
Updates:
Problem: Spam filter machine (mpspam3) for local mailboxes has died Cause: We suspect a failed disk Affects: About 1/4 of those people still not migrated to Google Apps Started: 01/13/2010 07:15 AM Resolved: 01/13/2010 10:00 AM
[01/13/2010 10:30AM] - We have done the necessary work to remove the failed hardware from the mail delivery path. At this point mail that was queued on other systems waiting for the failed hardware has been delivered.
Mail is currently being delivered into the local (iPlanet) mail system without the benefit of any spam filtering other than the most basic for those people on the failed server (about 1700 people), who had spam filtering turned on at spamcontrol.case.edu. Connection to spamcontrol.case.edu is no longer possible for those individuals as well. Individuals who did not have spam filtering turned on will not notice any difference in the amount of spam received.
The failed equipment is no longer supported by the vendor so it is unlikely that we will be able to replace the failed hardware. For that reason, people are encouraged to migrate fully to their Google Apps mailbox immediately. Note that mail migration is required for everyone before February 2010 in any event.
One of the four machines that filter spam for the local (iPlanet) mailboxes has died. This machine only serves 1/4 of the people who have not yet migrated to Google Apps (about 1700 people).
We suspect a failed disk as the culprit. A mail administrator is on the way to see if the machine can be revived now.
While the system is down, no mail will be lost as it will just queue on other systems.
Created: 01/13/2010 07:29:18 by dak
Updates: 01/13/2010 10:34:39 by dak
Problem: Millie science center network is down. Cause: Unknown Affects: Network connectivity in millis sci center. Data and voice. Started: 01/10/2010 12:59 AM Resolved:
Engineer is investigating the issue. No ETA at this point
Engineer discovered equipment room's Network Switches hung. Reboot switches and restored network connectivity.
Created: 01/10/2010 13:01:35 by wxc16
Updates: 01/10/2010 15:07:50 by wxc16
Problem: In the Wickenden Hall, SER 1, both Cisco Switches lost power, at about ten o'clock this morning. Cause: Both Emerson Liebert UPSs Normal Mode Failed, at about ten o'clock this morning. Affects: Data and Voice, Wired and Wireless Started: 12/16/2009 10:00 AM Resolved:
At about eleven o'clock this morning,
both Cisco Switches are running off of
both Emerson Liebert UPSs, which are now running,
in the Bypass Mode, and both Internal Batteries are now
not actively part of the present electrical power circuits.
Created: 12/16/2009 11:06:18 by euw
Updates:
Problem: WRB Hall, Room 1-336, SER 3, UPS 1, WRB-P3-U1, its Web-Page hasn't been loading up now. Cause: Its Web-Card may need to be reprogrammed and reseated now. Affects: You aren't be able to access its SNMP card remotely now. Started: 12/15/2009 10:33 AM Resolved:
WRB Hall, Room 1-336, SER 3, UPS 1, WRB-P3-U1,
its Web-Page hasn't been loading up now.
Its Web-Card may need to be reprogrammed and reseated now.
You aren't be able to access its SNMP card remotely now.
Model No. GXT5000R-208.
Serial No. 030-700-300-6BW-502.
Created: 12/15/2009 13:53:56 by euw
Updates:
Problem: WRB Hall, Room 2-406, SER 5, UPS 1, WRB-P5-U1, its Web-Page hasn't been loading up now. Cause: Its Web-Card may need to be reprogrammed and reseated now. Affects: You aren't be able to access its SNMP card remotely now. Started: 12/15/2009 10:33 AM Resolved:
WRB Hall, Room 2-406, SER 5, UPS 1, WRB-P5-U1,
its Web-Page hasn't been loading up now.
Its Web-Card may need to be reprogrammed and reseated now.
You aren't be able to access its SNMP card remotely now.
Model No. GXT5000R-208.
Serial No. 030-700-302-0BW-502.
Created: 12/15/2009 13:43:16 by euw
Updates:
Problem: WRB Hall, Room 3-411, SER 6, UPS 1, WRB-P6-U1, its Web-Page hasn't been loading up now. Cause: Its Web-Card may need to be reprogrammed and reseated now. Affects: You aren't be able to access its SNMP card remotely now. Started: 12/15/2009 10:33 AM Resolved:
WRB Hall, Room 3-411, SER 6, UPS 1, WRB-P6-U1,
its Web-Page hasn't been loading up now.
Its Web-Card may need to be reprogrammed and reseated now.
You aren't be able to access its SNMP card remotely now.
Model No. GXT5000R-208.
Serial No. 030-700-302-2BW-502.
Created: 12/15/2009 13:35:47 by euw
Updates:
Problem: WRB Hall, Room 3-406, SER 7, UPS 1, WRB-P7-U1, its Web-Page hasn't been loading up now. Cause: Its Web-Card may need to be reprogrammed and reseated now. Affects: You aren't be able to access its SNMP card remotely now. Started: 12/15/2009 10:33 AM Resolved:
WRB Hall, Room 3-406, SER 7, UPS 1, WRB-P7-U1,
its Web-Page hasn't been loading up now.
Its Web-Card may need to be reprogrammed and reseated now.
You aren't be able to access its SNMP card remotely now.
Model No. GXT5000R-208.
Serial No. 030-700-301-9BW-502.
Created: 12/15/2009 13:28:06 by euw
Updates:
Problem: WRB Hall, Room 6-411, SER 12, UPS 1, WRB-P12-U1, its Web-Page hasn't been loading up now. Cause: Its Web-Card may need to be reprogrammed and reseated now. Affects: You aren't be able to access its SNMP card remotely now. Started: 12/15/2009 10:33 AM Resolved:
WRB Hall, Room 6-411, SER 12, UPS 1, WRB-P12-U1,
its Web-Page hasn't been loading up now.
Its Web-Card may need to be reprogrammed and reseated now.
You aren't be able to access its SNMP card remotely now.
Model No. GXT2-6000RT208.
Serial No. 082-90R-004-1BW-571.
Created: 12/15/2009 13:08:17 by euw
Updates:
Problem: WRB Hall, Room 6-406, SER 13, UPS 1, WRB-P13-U1, its Web-Page hasn't been loading up now. Cause: Its Web-Card may need to be reprogrammed and reseated now. Affects: You aren't be able to access its SNMP card remotely now. Started: 12/15/2009 10:33 AM Resolved:
WRB Hall, Room 6-406, SER 13, UPS 1, WRB-P13-U1,
its Web-Page hasn't been loading up now.
Its Web-Card may need to be reprogrammed and reseated now.
You aren't be able to access its SNMP card remotely now.
Model No. GXT2-6000RT208.
Serial No. 051-310-007-6BW-572.
Created: 12/15/2009 12:34:04 by euw
Updates:
Problem: Reported BOTNET infected system on the wireless network Cause: Infect computer system on the wireless system Affects: All wireless users that DO NOT VPN into the university from the wireless network Started: 12/14/2009 10:21 AM Resolved:
Greetings,
The host(s) listed at the bottom of this message have been identified as likely bot infected. The specific type of bot infection may or may not be known.
If a source port is identified below, this is the source port used by the infected machine to contact a miscreant server.
Please examine this machine for signs of break-in. Should you feel you've received this report in error, please let us know.
Wireless users should VPN back into the university if they find websites that are not responding or responding slowly
Engineers are investigating now
we currently do not have an ETA for repair
All times are -0000 (UTC)
IP Address Timestamp
----------------------------------------
192.5.109.49 2009-12-13.02:35:28-0000 SrcPort:TCP/61700 MalwareType:Torpig
Created: 12/14/2009 10:26:12 by lxc152
Updates:
Problem: Backup DHCP server for VoIP offline Cause: Disk Failure Affects: No one Started: 11/20/2009 03:48 PM Resolved:
The Backup Server Roo (VoIP) suffered a boot disk failure.
Server Engineers are aware of the problem and looking at the server.
Created: 11/20/2009 16:09:42 by dnd
Updates: 11/20/2009 16:12:28 by dnd
Problem: CDC CRAC 2 ALARM Cause: unknown Affects: CDC Started: 10/19/2009 10:00 AM Resolved:
This morning, the Facility Maintenance has been contacted.
Created: 10/19/2009 13:28:02 by euw
Updates:
Problem: Development ERP Windows Server Needs rebooted. Cause: Equipment maintenance Affects: Unknown Started: 10/12/2009 12:00 PM Resolved: 10/12/2009 12:30 PM
The development Peoplesoft server Akita was having issues with the Symantec
Problem: Degraded Internet connectivity Cause: Internet routing problem in the global crossing network Affects: all internet services web browsing, email Started: 10/01/2009 02:24 PM Resolved:
UPDATE: 10/1 19:16 ISP able to resolve routing issue at their end. Internet Connectivity restored. Engineers will continue to monitor the Case network.
UPDATE: 10/1 18:41 ISP is continuing working on the problem. End-users may have problem reaching the Internet. Offcampus users may also have problem reaching the Case network. No ETA at this point.
The problem is beyond our Internet provider.
The problem appears to be on the global crossing network
OUR ISP has a ticket open with Global crossing on this ticket.
local CASE engineers are monitoring this issue.
degraded access to cnn and msnbc have been noted.
we will advise as more information become available
Created: 10/01/2009 14:30:11 by lxc152
Updates: 10/01/2009 18:45:30 by wxc16, 10/01/2009 18:48:46 by wxc16, 10/01/2009 19:20:35 by wxc16
Problem: Degraded Internet Connectivity Cause: Unexpected ISP maintenance issue Affects: Case Network Connecivity to the Internet Started: 09/30/2009 04:16 PM Resolved:
UPDATE: 10/1 19:16 ISP able to resolve routing issue at their end. Internet Connectivity restored. Engineers will continue to monitor the Case network.
10/1 14:25 - Case Network is currently experiencing another intermittent outage to the Internet again due to problem with our ISP. ISP is aware of this issue and working on resolving it. Engineer will continue monitor.
9/30 17:01 - Our ISP informed us that the Internet connectivity issue has been partially resolved. The problem was caused by ISP maintenance which resulted in improper routing of Case network traffic. Engineers will continue to monitor this issue.
9/30 16:37 - The problem appears to be beyond our ISP. Engineers continue to monitor the issue.
Engineers are aware of some intermittent Internet connectivity issue. No problem found with network connection inside campus. End users may experience problem connecting to the Internet. It appears to be problem at the ISP's end. Engineers are contacting ISP support.
Created: 09/30/2009 16:18:55 by wxc16
Updates: 09/30/2009 16:41:29 by wxc16, 09/30/2009 17:05:38 by wxc16, 10/01/2009 14:20:46 by lxc152, 10/01/2009 14:30:16 by wxc16, 10/01/2009 19:20:43 by wxc16
Problem: VPN Unavailable Cause: unknown Affects: any VPN User Started: 09/25/2009 07:37 AM Resolved:
Engineers are investigating
Created: 09/25/2009 07:38:37 by man27
Updates:
Problem: Wireless Network Outage Cause: Unknown Affects: Campus Wireless Network Started: 08/31/2009 09:00 AM Resolved:
Engineer got reports regarding wireless outage throughout campus. Engineer is investigating.
Created: 08/31/2009 13:48:57 by wxc16
Updates:
Problem: Fiji House Cause: Power event Affects: data, telephony Started: 08/11/2009 03:20 AM Resolved:
VG248 did not come back after recycle of power.
Switch up. Switch config is lost. No one in the house yet,
Engineering got the analog phones working. data still down.
Created: 08/11/2009 10:21:57 by jhm
Updates: 08/11/2009 11:00:54 by jhm