The Power of Feedback
Today in class we discussed how important it is to be both open to feedback and at the same time be willing to aid others. Such ends can be met by a variety of methods spanning from the structured SAFE method to simply patting a friend on the back. This afternoon I witnessed two such instances of feedback.
First I went into a record store to look and see if a particular video game I was interested in was in stock. The cashier worker was meticulous, but took extra care to check the id of the customer in front of me to see if the name on the person’s credit card matched their license. The customer complimented the clerk by saying, “Thank you, no one checks ids anymore. Thank you for protecting me.” The customer was a young person and someone who I would have never expected to say anything let alone compliment the employee. I could see the worker was pleasantly surprised by this compliment.
Next I drove to a grocery store to pick out my lunches for the next couple of days. There I overheard a conversation a manager was having with one of his employees. He was explaining how the chosen layout for an end cap containing children’s puzzles and pop tarts was not setup to cater to children. Little kids reaching for the toys apparently had knocked over the towers of pop tarts trying to get at the toys. The manager told the employee to in the future think more logically about how to set up displays.
In both of these cases, giving feedback provided benefit. These examples of feedback were both beneficial to the careers of the employees I observed. There are people in the world that are brave enough to contribute. Today’s class made me more attune to it.
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